EmbodyReviews of joinem.co

The information that you only offer 11.5 mg should be given in your information. I would have saved my some time. I do not want to decrease the amount I had been on before. I complete information is extremely frustrating.

I had a highly frustrating experience with Embody. I waited over three weeks for a response regarding a medication replacement request. Despite reaching out multiple times and being assured five separate times that someone would contact me within 24 to 48 hours, no one ever followed up. I was completely ghosted and brushed off during this time.The only response I finally received yesterday was a notification that they were processing my account cancellation as requested. The communication and management here are incredibly poorly run. I would not recommend this platform if you are looking for reliable medical support or trustworthy care.

IF I COULD GIVE A 0 STARS I WOULD....... If I could give Embody zero stars, I would. This has been one of the worst and most frustrating experiences I’ve ever had with a telehealth company. They charged my debit card twice, and more than 48 hours later, no medication has even been prescribed. I’ve contacted them for help, but they have been completely unwilling to provide a reasonable solution. I also discovered that they only ship medication month by month. I’m moving in October and explained my situation, yet they still refused to work with me or offer any helpful alternative. After noticing the duplicate charge, I was completely done. I will be reporting this company to the Better Business Bureau and disputing both transactions with my bank. The poor communication, lack of transparency, duplicate billing, and failure to prescribe anything after taking my money are completely unacceptable. Honestly, at this point, I feel like I would have had a better chance of receiving a product quickly by ordering directly from a peptide website for around $50 a month. Embody charges significantly more, yet the service I received was slower, more complicated, and completely unreliable. Please do yourself a favor and stay away from Embody. Read the other negative reviews before giving this company your debit-card information. Based on my experience, this feels like one of the biggest scams I have ever dealt with. THEY ALSO DONT REFUND REGARLESS OF THE MEDS BEING ON A WAITING POINT.......

Terrible experience so far but the low price is keeping me from giving up on them entirely. Customer service never responds to my questions. I filled out the intake 8/31 and was told a provider would review it within 24-48 hours. I requested an additive (glycine) to my tirzepatide and was told “no problem”. Then I was told I’d have to submit proof of my current prescription. I did that, and still heard nothing. On 9/2 I chatted with support yet again and finally got set up with a provider appointment. It was scheduled for 10:10. Then I got a message it was changed to 10:25. At 10:30 i hadn’t received a call so I logged into the portal and it said I missed my appointment!! At 10:35 the provider finally called. We discussed my current prescription and the provider said she would send my prescription to the pharmacy. After the appointment I looked at my current prescription and realized it was higher than I thought, so I needed to contact the provider and ask if my dose could be higher than we discussed. I can’t find any way to get a message to the provider. I emailed customer support last night and today with no response. The portal says customer service is “available 24/7”, that is false. Their chat support has limited daytime hours and long wait times. Sometimes you just get a message that they’re closed. Today the portal still shows my prescription is “pending medical review” even though I spoke with a provider yesterday and she supposedly sent it to the pharmacy, I can’t get a response from customer service on why that is. So far I’m very much regretting switching from Gala to Embody. Update: Embody replied to this review within hours saying they want to fix the situation, so I checked my email again (still nothing) and I looked at the portal and it STILL says my prescription is “pending medical review”. So I tried to chat with customer service again and was met with a message that they were extremely busy with long wait times and I should try again later. So I called support and the agent searched for my emails somehow (?) and told me my prescription was sent to the pharmacy yesterday. She put me on hold and supposedly called the pharmacy to confirm. After hanging up, I finally got a reply to my email, but it said I needed to cancel my order and meet with a provider again. (SO FRUSTRATING!) It’s like the different departments don’t communicate. At this point I still don’t know if my prescription will arrive before I’m due for another dose. 9/5 update: after speaking with customer service on Thursday, (when they “confirmed” my prescription was sent to the pharmacy), the portal was STILL saying “pending medical review”. Keep in mind I was charged for this over a week and a half ago. So I chatted with customer service again. “Damon” ended up telling me he “just manually pushed my prescription to the pharmacy”. I told him I was told the same thing two days ago on the phone. He had no explanation and just repeated that he sent it. I asked if the portal would show anything different than “pending medical review”. After a long pause, he replied simply “no” and immediately LEFT THE CONVERSATION. What the heck! This continues to get worse. 9/9 update: portal still says “pending medical review” as of today. Embody support is now telling me it was sent to the pharmacy on 9/2. So BOTH times agents told me they pushed it through to the pharmacy “manually” was not true, it was already there!?!? I honestly don’t know what to believe now. And today I’m due for a dose. I was charged on 8/31 and still have no idea when it will arrive… 9/11 update: yesterday I randomly received a new “after visit summary” from a different NP that I never spoke to. It said he submitted my prescription to the pharmacy. (That’s the 4th person to tell me that.) Additionally there was a new message in the portal saying my shipment was delayed, and if I was low on medication, to call and they would “help right away.” So I called customer service and was told there were TWO different prescription orders placed for me, and they had “failed”, so she was escalating my concern and I would hear back in 24-48 hours. (Not the first time I’ve been told that, either.) So I emailed customer service and asked them to cancel my order and refund me. I’m done with this. They replied that they would not refund me but they’d cancel my renewal in November. That was the last straw for me. I just filed a chargeback request with my credit card. 9/24 update: still not resolved. I was talking to a specific customer service person who had actually called and emailed me… well now she stopped responding to me. I’m getting DAILY emails saying “your prescription is taking longer than normal”. This is becoming a JOKE.

I filled out my refill paperwork as soon as the company let me. They cancelled my order without notifying me because their system had the wrong subscription. I called. Paperwork filled out 8/28 order cancelled 8/30. First phone call 8/31, promised call back withing 24-48 hours... no callback received. Second call and online chat session 9/2 promised callback that day...no callback. I keep asking what I am supposed to do when my medication is not here in time for my scheduled injection and I keep getting told that it is a 5-10 business day wait for medication... can only submit refill paperwork 10 days prior to last injection. Next call and online chat 9/3. Am currently on hold and it has been 1.5 hours. Online chat kicked me when I asked about a callback. Terrible customer service. They get you on the medication initially very fast and then you can't get refills to keep on a schedule as dictated by them.

No one showed to the 1st appointment. The second appointment my doctor refused to give me my current dose of medication she would only give me half of what Pi Pam currently taking. So I guess I paid for a 6 month dose instead of 12. Cheap & unprofessional. All lies.

I was prescribed a dose of injectable semaglutide of 2.24mg which is over 4 times the starting dose. I have been extremely ill after this dose. I spoke with a Dr. through their help line who confirmed it was an extremely dangerous dose. I have tried contacting the help line, sent emails and have gotten no response back regarding this negligence.

signed up under the guise that I wouldnt be charged until "approved", but they charged me same day and then ignored me. After several days of not hearing anything I called and they told me it takes 1-2 days, called again later, same answer. I asked for a cancellation and refund (which they refused). The guy on the phone had no idea what he was talking about, but when I asked to speak with someone else, he said he'd "put in a ticket for someone to call me back in 24 hrs". You guessed it....no one called me back. I'm going to call my bank. This company is a scam!