EmbodyReviews of joinem.co

Response from EmbodySep 8, 2026

We sincerely apologize for the significant delay in shipping your prescription and for the frustration caused by the daily delay notifications. We understand this is unacceptable.We would truly appreciate the opportunity to make things right and will be reaching out to you to gather more details. Your experience matters to us, and we’re committed to addressing your concerns. - The Embody Team

Response from EmbodySep 4, 2026

We’re sorry to hear that your experience with our customer service was so disappointing. We know how important it is to feel heard and supported when you reach out for help, and we clearly fell short of that expectation. We’d appreciate the opportunity to understand what happened and address your concerns. Please reach out to our support team with your details so we can review your experience and work to make things right. - Embody Team

Response from EmbodySep 4, 2026

We’re sorry you’ve been left waiting for so long and that you feel you’ve received little to no support along the way. We understand how frustrating it is to have paid for an order and still feel like you’re waiting without a clear resolution. We also hear your concerns about the NAD product and the lack of noticeable benefits. We’d appreciate the opportunity to look into your order and your experience with the treatment more closely. Please reach out to our support team with your details so we can review what happened and make sure your concerns are properly addressed. - Embody Team

Response from EmbodySep 4, 2026

We're very sorry to hear about your frustrating experience. Waiting two weeks for an appointment only to have it canceled, and then encountering unprofessional customer service and unreturned calls or emails, is certainly not the experience we want for our patients. We appreciate you sharing this feedback. We’d like the opportunity to review what happened with your appointment and communication history to understand where things went wrong. Please reach out to our support team with your details so we can look into this and work toward a better resolution. - Embody Team

Response from EmbodySep 4, 2026

We’re truly sorry for how much time and effort you’ve had to spend trying to resolve this. Losing a shipment is frustrating on its own, but being told repeatedly that a replacement had been ordered—only to later learn that the lost package hadn’t even been properly reported—understandably made the situation much worse. We’d like the opportunity to review your case from the beginning, including the lost shipment, replacement request, and refund request, and make sure it is properly escalated. Please reach out to our support team with your order details so we can investigate what happened and work toward a resolution. - Embody Team

Response from EmbodySep 4, 2026

We’re sorry we haven’t followed through after reaching out to you to make things right. We understand how frustrating it is to explain your situation, clearly state that a refund is the resolution you’re seeking, and then hear nothing back. We also understand your concern about receiving a vial with a short expiration date after you had already decided to cancel. We’d like the opportunity to review the order timeline, cancellation request, and refund decision carefully. Please reach out to our support team with your order details so we can investigate what happened and ensure your case receives the follow-up it deserves. - Embody Team

Response from EmbodySep 4, 2026

We’re really sorry this happened, especially after you waited more than two weeks for an appointment intended to address a previous prescription issue. Having the clinician not call at the scheduled time and then being unable to get help from support understandably made an already frustrating situation even worse. You deserved better communication and follow-through. We’d appreciate the opportunity to look into what happened with your appointment and make sure your concerns are properly addressed. Please reach out to our support team with your details so we can review this and help get you the assistance you were expecting. - Embody Team

Response from EmbodySep 4, 2026

We’re truly sorry you’ve had to chase us repeatedly for an order you paid for and still haven’t received. We understand how upsetting it is to be told there will be a callback or that someone will follow up, only to be left waiting again—especially when you’re also unable to get an appointment with a provider. This is clearly not the level of communication or support we want our patients to experience. We’d like the opportunity to review your order and the refund request carefully, including the communication you’ve had with our team. Please reach out to us with your order details so we can investigate what happened and make sure your concerns are properly escalated - Embody Team