EmbodyReviews of joinem.co

Extremely Disappointing Customer Service and Communication I am extremely disappointed with my experience. I paid for my medication, but it was never delivered. The only thing I received in the mail was syringes. I took pictures of everything and have documentation of my attempts to resolve this issue. I have spent over a month and a half emailing, chatting, and trying to get this resolved, yet I still have not received my medication. Every time I contact customer service, I am told the issue has been escalated, but I never receive the promised follow-up calls or emails. The chat support has been completely unhelpful, and getting a resolution feels nearly impossible. Communication is terrible, and getting a dose increase is unnecessarily difficult. You are required to schedule an appointment, but when you try to select an available time, the system often will not let you book it. Even after reaching out through chat and by phone to arrange an appointment, I still do not receive the promised call. Customers should not have to spend weeks chasing down medication they have already paid for or repeatedly contact support just to get basic answers. The lack of communication, accountability, and follow-through is unacceptable. Based on my experience, I cannot recommend this company. I expected much better service and a far more reliable process for a service involving prescribed medication. You can email me to fix issue. Not sure how to give you my info and dont want personal data on review

I switched from a company for better communication and pricing. Verified that they would keep me at the current dose I was taking first. Got the prescription and it was half the dose. I emailed and was asked if I'd like them to rectify it now or wait for next shipment. I was going out of town so requested it to be fixed on next shipment. As the time got closer, I sent a photo of last prescription along with what they sent and wanted to make sure they were going to honor my sign up agreement. After several emails they finally said they determined what they were sending based on my intake form and that I would need an appt to talk it over. Set the appt for 9 am central time. Got an hour notice from them that was actually 2 hours ahead. So eastern time. However, that time came and went and no call. Then the 9am scheduled time came and went and no call. So I tried the live chat. To no avail. Called and was going back and forth with the hard to understand representative that wanted to reschedule my appt time. I stated I didn't want a new time, to cancel and refund me the charge they'd charged on Oct 2nd since I hadnt received my medication and would no longer be a patient. Finally the rep said it wasn't THEIR policy to REFUND! I told him it was illegal to charge without product or service and that I would dispute it with my credit card company. Which I have. But my advice, STAY FAR AWAY!

They are a week late every time so you will be off on your shots. They will tell you the “pharmacy is delayed” and, the dose is super weak. Spend a little more somewhere else!

It took 3 weeks to receive medication after submitting payment. When taking my third dose of medication, it appeared red in syringe. I reported this to Embody and was told a “medical expert” would call me within 24 hours. Nobody contact me. I followed up and told the pharmacy would contact me via email, but no ETA was provided and I was not advised how this would be addressed by pharmacy. I offered to provide photos or even FaceTime to show how medication appears. No urgency demonstrated by Embody phone reps about this situation. Very concerned and disappointed by experience.

The medication was great! But getting it was the challenge. They could not update my address for two months and I did not get my medication and they refused to give me any refund or resolve the issue at all. Customer service was rude and not helpfull

I cancelled my subscription over a month prior to the next charge, they still shipped the next dose, then charged me for the full 3 month supply. When I reached out, they told me they do not do refunds. In 3 months I lost only 1/2 pound. I reached out to them via their customer service chat. I would attach the screenshots but it does not allow this.

Embody App for GLP1 meds is a Scam and fraud. They take your money and do not deliver any product. They refuse to refund any money paid. They are thieves and liars. They are a scam and fraud. DO NOT RECOMMEND.

This company is a disorganized mess. They have system issues that cannot recognize the difference between billing address and mailing address and refuse to refund me my money because they shipped my package to the wrong address. They made me try to chase after FedEx to change the routing of my package myself to correct their error and when it wasn’t possible they continued to refuse to replace the order. It’s been over a month since I’ve last heard from someone even after about 6 emails I sent following up. They are a money grab and are ethically questionable because they are playing games with prescription medication that people need for their health. I am initiating a dispute with my credit card company to reverse the charge. Stay far away from them.