EmbodyReviews of joinem.co

No communication after placing order. About to cancel and get my money back if I have to go through my bank

Applied on 8/29 .The website says that I would be contacted in 24 hours..the portal shows processing and it was 72 hours and I heard nothing..finally called got customer service after 3 calls..was told nothing was available for my state NC ..The rep scheduled an appointment 2 weeks out to speak with a clinican..so far I am highly disappointed with the service...quick to charge your credit card but fail on everything else..wish I had read your reviews before I ordered..read all the reviews about not refunding even where the meds come damaged!!

Support lies to me about having someone call me in 24 to 48 hours. No one ever calls. I was billed $129 on August 14, 2026. I spoke to a medical provider August 27, 2026 and was approved for my medication. She said it would ship out to me in 2 to 4 business days. It never shipped. My account has been processing waiting for approval from medical provider for 6 business days. I don't need this stress in my life. I will file a dispute with my bank for a full refund. I never received my medication. I want a full refund ASAP. Go with a different company because this company is a sham business.

I signed up with Embody on August 30 and was genuinely excited to start my journey with them. Their pricing for tirzepatide looked affordable, and I was hoping this would be a company I could stay with long-term. Unfortunately, five days later, my prescription is still showing as “Pending Medical Review,” meaning it has not even been reviewed by a healthcare provider yet. I have called multiple times to check the status. For the last couple of days, I have repeatedly been told to “wait another 24–48 hours,” but no one has been able to give me a clear answer about when my medical review will actually take place or when my medication will ship. This is especially disappointing because the online advertising indicated that orders could be shipped within approximately two business days of the initial setup. I understand that companies can experience higher-than-normal volume, backorders, or delays, but if that is what is happening, I would much rather receive honest and proactive communication about it instead of repeatedly being told to wait another 24–48 hours. For comparison, because I was becoming concerned about the delay, I signed up with Good Life. Within two days, my information was reviewed, my prescription was reviewed by a provider, and my medication has already shipped. At this point, I’m unfortunately not satisfied with my experience with Embody. The biggest issue for me isn’t simply having to wait—it’s the lack of communication and not having a clear timeline. My account still says “Pending Medical Review,” and when I call, I don’t really receive an answer beyond being told to continue waiting. I was genuinely hoping for a positive long-term experience with this company because their pricing appealed to me. Hopefully they improve their processing times and, more importantly, their communication with new patients. Right now, I’m basically left feeling like whenever it gets reviewed and shipped, it gets reviewed and shipped, which isn’t the experience I expected when signing up.

I created an order, and it was delivered, except the vial of GLP_1. Once I received the incomplete order and reached out to customer service both via email and by calling, I finally received a generic email 8 days later telling me to take a picture of everything I received. They had a list, by that time, I had kept most of the proof except the physical box. Now again, 6 more days and several emails, I have not heard from them and if I would receive my vial, which I had paid for. To this day, I'm still waiting to hear from them. Please be careful when ordering from them, if all goes well, I'm sure they are helpful, but if there is a problem, you are all alone and have lost your money. Don't trust the reviews, do your research and be careful when it comes to this company.

Absolutely the worst experience ever. They refuse to call me, they refuse to make my appointment so the medication is approved, and they refuse to return my money. Do not waste your time with this company. Plenty of good ones out there and this is not one of them! I am going on day 4 of getting the run around and I am over it!

I tried to cancel my order before it was filled. They would not cancel and would not issue a refund. I had to dispute the charge with my credit card company. I requested to speak to a supervisor since Embody’s representative said they couldn’t help me. I was told that a supervisor would contact me within two days and never heard from them again.

CRITICAL MEDICAL SAFETY WARNING: Do not trust Embody (Whitecoat PC)I want to warn anyone currently using Tirzepatide or any other weight loss medication through Embody. They are completely incompetent, and they engage in dangerous practices with patient prescriptions.I was on a stable, advanced regimen of Tirzepatide 7.5 mg compounded with Vitamin B6 from my previous trusted pharmacy (Casa Pharma RX). When I transferred to Embody on August 27, I filled out their official clinical intake form perfectly. I explicitly stated my treatment history, selected the option to stay on my current 7.5 mg dose, uploaded photos of my previous vials, and used the "notes to the doctor" section to demand that my formula remain exactly the same to prevent a gap in my healthcare. They committed severe clinical and administrative negligence:They completely disregarded my medical records and arbitrarily downgraded my prescription to 6.375 mg in their system. They dispensed a totally different chemical compound: Tirzepatide with L-Carnitine instead of the authorized Vitamin B6 formula I requested.They charged my credit card $378.00 upfront for a "personalized program" but provided zero personalized care. No doctor or clinician ever called me to discuss or get my informed consent before changing my active ingredients.By sending me an incorrect, useless compound that I cannot safely inject, they completely disrupted the continuity of my medical treatment, leaving me without my medication and at risk of adverse health events. I gave them a 48-hour deadline to contact me or provide a prepaid cold-chain return label, and they completely ignored me—instead sending automated texts telling me to go to the emergency room to evade their shipping error. I had to log into the portal to cancel the subscription myself and open a formal dispute for commercial fraud with Capital One. Do not risk your health, your money, or your safety with Embody. They do not read patient profiles and will ship whatever they want.