EmbodyReviews of joinem.co

My first month with Embody was great. The medication arrived quickly, everything went smoothly, and I had no complaints. Unfortunately, that experience completely fell apart when it came time for my second month. I submitted my refill request, was charged, and then waited for the medical approval. According to their website this process takes max 1-2 days. I had to call 3 times and finally it processed 10 days after they debited my card. When I tried to get answers, I discovered just how little Embody apparently cares about customer service once they already have your money. The customer service experience was absolutely unacceptable. When I asked to cancel the order and receive a refund because I STILL have not received my medication, I was told—very rudely—that Embody cannot cancel or refund a prescription once it has been sent to the pharmacy. Apparently, sending a prescription to a pharmacy means Embody considers the transaction complete, even if the customer never receives the medication. So let me get this straight: they can take my money, send a prescription to a pharmacy, and then wash their hands of the situation. Whether I actually receive the medication apparently isn't their problem. That is not customer service. That's "we already have your money, good luck." I am now having to contact my credit card company to pursue a refund for medication I paid for but did not receive. Embody is only interested in getting you through the door and collecting that first payment, but much less interested in actually supporting you afterward. If you are considering Embody, my advice is to think twice. A smooth first month doesn't mean much if the company falls apart when there is a problem. When you're dealing with medication, you should be able to expect responsive customer service, reasonable communication, and someone willing to take ownership when something goes wrong. Instead, I got a rude response and essentially a "not our problem" attitude. First month: 5 stars. Second month: 0 stars. Customer service: 0 stars. I will absolutely not be using Embody again, and I would strongly encourage others to look elsewhere.

I ordered my trizepatide 7/31 we are now 9/6 and they are still giving me the run around when medication was approved. Everything was paid for ready to be shipped and never shipped. I called, emailed, text multiple times got different reasons to why it wasn’t shipped yet but that it would be that week. Every week was the same. Yet they were on time to try and charge another month Oops sorry. Scammers no meds no money.

This is my second month with Embody. I had issues with my very first delivery. I was told by my provider I would have the medication within 2 to 4 day. After two calls to Customerservice, I was told 3 to 5 business days and then 5 to 7 businesses days. I finally received my medication on day eight. I was told by my provider to order my refill when I took the third injection however, I was unable to in the portal. I had to wait an additional four days. My next shot is due Wednesday, and I just received an email that my refill has been delayed and I have no idea when I’m going to get it. So- my next dose will be late. I guess it is true. You get what you pay for! The price of the medication is great however, if you cannot be consistent with your dosing, then it is not going to work. I am going to cancel and go to another provider. It may be more expensive, but at least it will be more reliable.

Update: My original review still stands regarding my experience with customer service, being billed without receiving any service or product, and unanswered emails. Through chat, I also learned that even though no service/product was received, it does not entitle one to a refund of any amount paid. However, I did receive a call from an actual person named Luis on 9/15/26, who listened to my concerns and acknowledged them — not necessarily agreed, but for the first time, they were heard. Since I had already been charged $378.00, I expected to receive the service/product I paid for, and I agreed to keep an open mind moving forward. As everyone works hard for their money, $378.00 could easily go toward groceries or gas, so I didn’t want to lose what had already been taken. The conversation with Luis was good, and he asked that I take another look at my review, which I agreed to do. As of this writing, I have spoken with a physician and received the medication about five days ago. We’ll see how things go over the next three months. Luis was great, and I truly think Embody would benefit from having more people like him on staff. I never spoke to any physician on the date mentioned. I would have been happy to as all I have been wanting from the beginning was an appointment that wasn't stretched out from my original sign up date, and not being billed prior to receiving service and or product. I actually got a after visit summary review for a visit I never even had.

I have previously lost 30 pounds in three months with another company. I switched to Embody in hopes to save a little money. In the first two weeks, I had no appetite suppression and I gained over 5 pounds still following the routine I had used with the previous company for weight loss. I was sent an incorrect dosage which was lower than what I requested. I tried to call customer service and was on hold for over an hour each time I called and was never able to speak to an operator. I sent an email and that was never responded to so I left them. What a waste of money! I feel like I was sent a placebo drug as it had no effect on me at all.

didn’t get approved waiting for my refund

Second review for this company. It is so bad that I needed to come back here again. So first off it took over a week to even hear back from physician of medication. I am currently taking tirzepatide through a different company and provided all the documents to show proof of the dose I am on. Not only did embody prescribe me a much lower dose, they also are using a pharmacy that they had not mentioned or gave the impression they were going to use to fulfill my prescription. I called immediately to voice my concern and when asked if they could stop my prescription from being sent to the pharmacy they said it was too late and was already in the process… however the person that helped me out said I could schedule an appointment to talk to a provider about my dose prescription and that they could adjust it… wait a second so now they can change it? This whole process has been extremely sketchy and unprofessional. DO NOT SIGN UP WITH THIS COMPANY!!! Extremely sketchy and will try to scam you anyway they can.

This company is absolutely horrible!!! I went on their site to try to get generic Ozempic, which they were selling for $79 a month. Then they locked me into three other medications that they said would improve my life. Well… All of those medication‘s cost $99 a month. I started with this company in the middle of July and they have charged me for every medication which comes out to be about $400 a month and I have only received the generic Ozempic once. And they keep charging my card for these three other medications that I have never gotten. I tried calling the customer support they put you on hold and then hang up on you. This has happened 10 times in a row. This is a horrible companies to do business with. When I finally got through to their customer support, they do not even wanna work with me and tell me that everything has been shipped even though I’m looking on the patient portal and it shows none of the things that I am telling them I have received have been shipped. Save your money and go elsewhere. Horrible horrible horrible company. They should be investigated for fraud.