Ashley B.
Wasn’t available
Wasn’t available
Response from EmbodySep 9, 2026
We are so sorry to hear of your negative experience. We would love to better understand your concerns and assist in finding a resolution. -Embody Team

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
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Showing 2,374 reviews with 1 star · Clear filters
Ashley B.
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Response from EmbodySep 9, 2026
We are so sorry to hear of your negative experience. We would love to better understand your concerns and assist in finding a resolution. -Embody Team
Rachael C.
I have been fighting with these idiots for almost 2 months now. Trying to get my correct dosage, I gave them a email with my Greg dosage that I have been on for several months, with another company, and they said they would correct it. They have not corrected it. I have been trying to work with them for over the last month. To correct this dosage, so that I can be on the correct dosage, and they are saying that they never received anything. And that they need proof that I was on the doses that I was on. This is a scam company, and it's very frustrating dealing with them.And I paid twelve months in advance, and i'm not even going to my correct dosage... I literally talked to the doctor over a month ago to make sure that my next month. Dosage, wouldn't it be like last month's? And I would be on the correct dosage and gave them benefit of the doubt, and here I am 2 days before my prescription ends. They don't even have my shipment and route and they do not even have my prescription. At the correct dosage, this company is awful.Do not deal with them.And for the love of god, do not pay them a year in advance, because they are the worst and I have screenshots and pictures to prove everything that I've been talking about. I'm not sure if I can put that here on trust pilot, but and i'm working on it!!!!
Response from EmbodySep 9, 2026
We’re sorry that you’ve been dealing with this dosage issue for so long, especially after providing information about your established treatment and being told it would be corrected. We understand how frustrating it must be to still be waiting for a resolution after nearly two months, particularly after paying for a longer-term plan upfront. We’d appreciate the opportunity to review your account to understand why the dosage issue remains unresolved. Please reach out to our support team with your account details so we can make sure this is properly reviewed and escalated to the appropriate team. - Embody Team
Michael S.
The company sent out the wrong prescription and says they won't refund anything for it. Very concerning that a healthcare company would send the wrong medication.
Response from EmbodySep 9, 2026
We are truly sorry to hear about this concerning experience. Sending the wrong medication is a serious issue, and we understand your frustration. We would like to investigate what happened with your prescription. A member of our team will be reaching out shortly. -Embody Team
Tiffany R.
It did nothing to curb my appetite. The second vial I got came almost 4weeks after I had finished the first. It came from a different pharmacy than the first and when drawn into the syringe it was almost black it was so deep red. I believe vitamin B may be red but nothing was discussed with me about adding vitamin B. And, if they had, it still should draw up light pink. Was it vitamin B and was that all I got? Will call pharmacy. Also, it was supposed to be $119 a month. I was charged $129. Cancelled. Too many others to try instead of going through this.
Response from EmbodySep 9, 2026
We're very sorry to hear that your experience with our service was so disappointing, especially regarding the effectiveness of the product, the significant delay in receiving your second vial, and the unexpected color of the medication. We understand your concerns about the medication's appearance and the billing discrepancy. -Embody Team
Kassie D.
Paid to switch medications to stay on schedule, still stuck in review queue with dose due tomorrow. I submitted my intake on September 3, 2026 and paid $79.00 for the Semaglutide program (Invoice #SLUWSBDJ-0001). On September 7, I paid an additional $43.44 to switch to the Tirzepatide program (Invoice #SLUWSBDJ-0002), specifically to keep my treatment on schedule since my next dose is due September 8. Despite paying $122.44 total across both invoices, my order still shows "Processing," dose "pending medical review," and tracking "ships after medical review." On September 7 I contacted support by phone and by portal chat (agent Oliver, 3:13-3:25 PM). Both times I was told my chart had been "escalated" and to "allow some time," with no review timeframe given and no confirmation a provider would even look at my chart that day. I'm transferring ongoing care from my primary care provider, so this delay isn't a minor inconvenience, it's an actual gap in treatment. I've emailed support asking for a same-day review, guidance on the missed dose, a local pharmacy bridge option, and a credit for the disrupted period. My subscription renews monthly at $129, and right now I'm reconsidering whether to continue past this billing period. Updating this review based on how it's handled.
Response from EmbodySep 9, 2026
We’re sorry that you went through the added expense of switching programs specifically to avoid a gap in treatment, only to remain stuck in the medical review process. We also understand your concern about the additional payments and the uncertainty around what happens if your dose is delayed. We’d appreciate the opportunity to review your account, both invoices, the medication switch, and your previous communications with our team to understand what caused the delay and how we can address the concerns you raised. Please reach out to our support team with your account details so we can ensure this is properly reviewed and escalated. - Embody Team
Susan F.
I’m basing my low review on the fact that this company doesn’t review your health issues & eligibility until AFTER they run your credit card. I applied for the product, submitted my payment information & then received an email stating I needed a release from my doctor. I found out that having had a history of pancreatitis, I am not the ideal patient so I requested a refund which I still haven’t received & is turning into a nightmare. It is my feeling that they need to interview the patient first to determine whether or not they are eligible and if so, then run their credit card….but unfortunately they don’t. I spoke to one of their customer service employees who was very polite but couldn’t help me. I asked to speak to a supervisor and was told I will have to wait for a callback so now…. I wait…tick tock..buyer be aware before giving payment information….
Response from EmbodySep 9, 2026
We are truly sorry to hear about your frustrating experience and the difficulties you've encountered with our process. It's completely understandable why you feel that health issues and eligibility should be reviewed before payment is processed. We deeply regret that you had to go through the payment process only to find out about the need for a doctor's release due to your history of pancreatitis, and that you're still awaiting your refund. We understand how concerning it is when a refund request turns into a nightmare, and we apologize for the delay and the inconvenience this has caused. -Embody Team
Mildred L.
This company is highly overrated!! Also it is nonrefundable!!! They will charge you no matter how many months you choose the whole amount upfront. The providers are unprofessional and never sign into the virtual patient portal. The provider, Barbara, when I finally got her on the 4th appointment in the same day, she called me instead of showing up on the portal. She was very unprofessional in the middle of the sentence me asking her. When is my next dose gonna be sent she hung up on me.. she also said that she was sending something to me a message about how to send in my old prescription. I was on since they sent me the incorrect dosage. They sent me the beginning stage of the dose. She never sent the message to me and I hit the call back for like the 6th time in the same day. Unless you want to be charge the complete total on the same day, no matter how many months you choose upfront, received the incorrect dosage, sign up with a nonrefundable, receive care from unprofessional providers when they finally show up on the patient portal or call, like making multiple phone calls in one day, lack of knowledge of providers using the patient portal then don’t choose this company !!!! It is not for you!!!
Response from EmbodySep 9, 2026
We are truly sorry to hear about your frustrating experience and the significant issues you encountered. It's clear that the billing practices, the incorrect dosage, and the unprofessional interaction with a provider have been incredibly distressing. We understand how upsetting it is to feel unheard and to have your concerns dismissed, especially when it involves your medical treatment. -Embody Team
Torre A.
Sent and charged me for a clinically inappropriate dosage 10x lower than my current dosage due to a discrepancy on the prescription I sent them, instead of simply clarifying with me.
Response from EmbodySep 9, 2026
We’re sorry for the concern and frustration this situation caused, particularly if there was a discrepancy between the prescription information you provided and the dosage that was ultimately issued. We’d appreciate the opportunity to review the prescription information you submitted, the resulting prescription, and the clinical review to better understand what occurred. Please reach out to our support team with your account details so we can ensure this concern is properly escalated for review. - Embody Team