EmbodyReviews of joinem.co

I suspect that the "customer service" is mostly AI. None of the correspondence I've received has been more than very vague gibberish, never addressing my concerns. I have a prescription from a REAL doctor for a higher dosage. I have sent it to Embody five times now and they refuse to acknowledge it. They take your money, but after that you are ON YOUR OWN. If you're lucky, you receive a product (of questionable quality) but it will be at the lowest dose. I am reporting them for creditcard fraud. STAY AWAY FROM THESE CRIMINALS! After posting this review I got ANOTHER AI generated (or idiot generated) response from Embody offering to waste MORE of my time by reaching out to their "customer care team," as though I hadn't done that MULTIPLE times already. SCAMMERS! Do NOT give these SCUM your money!

Scam company that is performing medical fraud. They charge for visits that are not done or even scheduled. When called, they put you on hold for 30 mins or more and give you the run around.

Signed up with this company and the intake was very easy but after that, the experience went downhill very quickly. Unclear/no updates on the patient portal. When you call in, you get told inconsistent timelines from person to person. I was supposed to have an appointment with the prescriber, they never did call. My shipment was extremely delayed, someone saying 2-4 more business days and then called in the same day and was told 7-10 business days. It’s laughable how ridiculous this company is. I ended up calling to cancel and have signed up with another company. Not worth the headache and chase, go with a different company.

My first month with Embody was great. I received my tirzepatide vial four days after approval. Then month two happened. I’ve now been waiting nearly two weeks for my medication. I was told it would be expedited. Apparently, “expedited” means absolutely nothing. One representative told me it could take 7 days. Another said 10 days. Another said 3–4 days. I was told twice my prescription was ready, only to be told the next day that it wasn’t ready after all. And let’s talk about the pricing. I signed up ONE DAY before Embody offered their “locked-in-for-life” $119 tirzepatide promotion. Their standard price was $129. I asked if they could simply honor the $119 price since I had literally signed up one day before the promotion. They refused. I then asked what would happen if I cancelled my account and signed up again to get the deal, or signed up through one of their sister companies that advertise what appears to be the same Em vial lables and the same pricing just a different company name. I was told I could do that, but I would have to start the dosage process all over again. So let me get this straight: I can potentially cancel my existing account, sign up somewhere else, and start the whole process over just to get a price that was offered ONE DAY AFTER I SIGNED UP? That is absolutely ridiculous. And honestly, the whole sister-company situation is starting to feel shady as hell from a customer's perspective. Different company names, similar pricing, similar-looking medication ads. Is this how they reel back in unhappy Embody customers by using a different company name to just screw customers all over again? Where I'm sitting, it looks like a very convenient way to keep customers in the same ecosystem without actually fixing the problems. I've been off Tirzepatide for a week and gained some weight back that I lost during my first month due to this BS company delayed shipping. And what really pisses me off is that I'm not even asking for anything unreasonable. I just want the medication I paid for, accurate information about when I'm going to receive it, and customer service that doesn't give me a different story every time I ask a question. I've also seen an alarming number of recent negative reviews from people dealing with similar issues. Why the hell are you spending so much money on ads every online social media platforms? Seriously. Stop spending so much on ads and paying off WebMD to list Embody as a top choice glp-1 provider. Your Trustpilot rating is tanking at the fastest pace I've ever seen before with any other company. Invest some of that money into customer service, prescription processing, and shipping logistics.Because what's the point of getting new members to sign up if you can't keep up with your pre-existing members? And if your business model is to give people a great first month, then let everything go to s#it by month two, that's a pretty damn terrible way to run a business and a fast tract to becoming a tanking & bankrupt company. I signed up expecting reliable service. Instead, I'm getting inconsistent communication, delayed medication, and a whole lot of frustration. Get your s#it together.

Horrible scam! Don’t do this to yourself! RUN! I ordered a month ago! My shipment was returned to them due to being in transit for a week in over 100 degree weather. All of which they can verify by tracking information. I contacted them for a replacement the next day and was told someone would contact me within 48 hours. After multiple calls, emails, and chat initiated by me, I was told the same “one of our representatives will contact you.” 3 weeks from my first email I received a reply email. Want to guess what it said?! You got it, “someone will review your concerns and get back to you.” A month later no product, no refund, and no human decency to contact a customer to resolve a potential long term customer’s concern. Which all could have been avoided with basic customer service skills that first 48 hours.

Scam! They will enroll you on a subscription than you never asked for it and also will charge your credit card without permission.

They take Your money and don’t call or show up in virtual appointments and won’t return your money. They are a fraud don’t let the cheaper prices fool You it is a scam. I have been trying to talk to a physician for a month and I have sat in the virtual waiting room for 3 hours over 4 appointments and still didn’t get a physician or a prescription save your money and go to a reputable company. So apparently they need the money worse than I do and scammed the money and won’t refund it.

I’m happy with the product and am making progress with my weight loss but the minute I signed up with embody I began receiving constant spam phishing text messages addressing me by my first name. This indicates there’s a security breach or that embody has sold our information to the dark web.