EmbodyReviews of joinem.co

The shipping took over 2 weeks. When I needed to up my dose, the delivery was going to get me off my dose schedule by over a week. They wouldn't refund my order either.

This company is beyond awful. My first shipment was sent to me HOT (not room temperature or cold as required). I called and messaged 3X ~ was told someone would call me back within 48 hours. No one ever did. They also gave me the wrong dose. I do NOT recommend using them. Customer service, medical service and delivery are all AWFUL.

Bad company.company takes your money then it takes a long to get medication. Poor customer service.will not reply to emails customer service people are stupid.

Placed an order for 3 months worth. There was a 3 week delay in shipping doe to being backed up. When it arrived it was hot and had clearly been in transit for many days. Emailed customer support and spoke with someone , they told me not to take the medication and that they would follow up with next steps. It’s been 3 weeks and no refund or follow up…

I was waiting for them to call, went to the chat to see if someone would help, and never got an answer. Someone later called and my spam blocker didn't send it through. I unblocked that phone number so I'll have to try one more time. This is exactly why I left another company's offer...because they didn't show up for the time they gave me.

I subscribed to Embody on 8/27/26 , the website states that your order will be reviewed within 24/48 hours and as of today 9/8/26 , my order has not been processed. I have contacted them through via email as well as chat and they always say they will escalate the issue and still no resolution. They do not give refunds for cancellation or disputes. I will cancel this subscription and will not return. I would prefer to pay more and actually receive the product in a timely manner and have professional assistance and support. Updated review as of 9/9/26, A few hours after this review was posted, my order was confirmed and sent to the pharmacy. I am appreciate that you acknowledge that the website states that the time frame for approval is within 25/48 hours. Just like any customer, when a company gives a turnaround time it is well expected. The response to this post was faster than the actual service. I hope that moving forward any service doesn’t require a negative review for a prompt service. Once I receive my order then I will consider changing my star rating. Thanks for responding to this post in a professional fashion. Have a great day

Working with Embody has been a nightmare. I took my first dose and ended up in the ER within 30 minutes. I have been taking tirzepatide through my doctor before and after trying Embody and it has never been an issue. The medication I received through Embody sent me to the ER for anaphylaxis. I contacted the company and it took 2 weeks for me to finally get a hold of someone, and even then, they say they will call back withing 24-48 hours which they never do. They still haven't resolved my issue. They won't refund you that's for sure and they won't help you. Just save your money and go through a different company. Don't get stuck with an ER bill like I did.

Absolute nightmare with the worst AI controlled customer service, I’ve wasted 2 hours of my life trying to make sure not only that my order gets fulfilled but that it’s the right dose. I’m no closer to either of those goals after 7 different encounters with customer service. Oh and I was supposed to have a virtual visit to clarify dosage, was told verbally (by a bot) and through email that I would receive a phone call for the visit. I received no phone call and when I reached out about this they told me I missed the visit because I didn’t get on the portal. Supposedly I’m up have a visit tomorrow. And btw no refunds. This experience is not worth the cost savings. I’m a healthcare provider and will be advising my clients to use any other service if they’re looking for online GLP-1s. UPDATE 1 hour prior to my scheduled appointment I received an email stating that I was marked as a “no show” for my appointment. I reached out to customer service, they said it was a mistake and for me to wait for the call at my scheduled appointment time of 12:30 EDT (my time zone), they also told me to call back if I did not receive a call and that I would immediately be put in touch with a provider. I waited, I had kept this time open in my schedule open. Guess what… no call. I reached out yet again to customer service, they said that someone had called me. So I look into my call log and someone had indeed called me 1 whole hour BEFORE my scheduled appointment time (while I was in clinic rooms seeing my own patients) and I was marked as a “no show”. So now I have yet another appointment scheduled for tomorrow, supposedly someone will be calling me at 8:40am EDT. I won’t be holding my breath. Seriously people, do not use this company. My patients ask me all the time who I recommend for GLP-1s and now I can confidently advise them to not use Embody.