EmbodyReviews of joinem.co

My first month of medication arrived promptly, and I initially believed Embody would be a great option for obtaining my GLP-1 medication. Unfortunately, my experience with my refill was significantly different. I submitted my refill form approximately two weeks before I was due to receive my next month’s medication. My card was charged immediately, but no updates were provided through my online portal. When I reached out via email, I was told that my medication was with the pharmacy and was scheduled to ship the following day. That did not happen. Three days later, with still no order update or shipping confirmation, I called customer service and was told that my medication would be shipping that day, September 8. When I contacted customer service again on September 9 because there was still no update, I was told the medication was supposedly shipping that day. At that point, I requested a refund and cancellation of my subscription. I was then told that subscriptions are not simply canceled and that the representative would need to submit a cancellation request. However, she could not provide me with a reference or confirmation number for the request and stated that there was no specific turnaround time. When I expressed that the situation was beginning to feel very concerning and asked for some form of confirmation, I was simply told again that reference numbers are not provided. At that point, I opened a dispute with my credit card company. My initial experience was extremely disappointing. I received conflicting information from multiple customer service representatives, my medication was not delivered when expected, I was charged without receiving the medication, and I was unable to obtain confirmation that my cancellation request had even been submitted. These were significant red flags for me, and based on my experience at the time, I could not recommend the service. Update — 09/17/26: After posting this review, I was contacted directly by an Account Manager with Embody. He took the time to listen to my concerns, confirmed that my subscription had been canceled, and processed a refund for the medication I never received. I genuinely appreciate his assistance and the effort he made to resolve the situation. I do wish it had not taken this long or required me to miss a scheduled dose due to the inaccurate information I had previously received from customer service representatives. However, I am glad that the matter was ultimately resolved, I received my money back, and my subscription has been canceled. I will not be continuing with Embody, but I do appreciate the Account Manager ultimately addressing my concerns and resolving the issue.

I switched to Embody from another GLP1 company due to their lower advertised price and no monthly subscription costs. I quickly regretted this decision for numerous reasons. 1- they requested my current prescription and then ignored it and started me at 11 units of 2.125mg. This was over a 50% reduction from the dose id been taking and a lower than normal starter dose. 2. Customer service refused to correct the issue. They do not give sensical responses most of the time and will straight up ignore your emails/messages once they get tired of going back and forth. 3. You have no access to the clinical team. You have to go through customer service and well.. read point 2. 4. Very limited appointments. Appointments are not available in timely manners. It took over a month for me to get one. 5. Note that if you schedule an appointment to discuss dosing, it will put any active refill request on hold. They will not be addressed until that appointment. I learned this the hard way when I requested a refill while waiting a month for an appointment. I missed an entire month meds and no one told me why until many many conversations with customer service. 6. I lost 0 weight in the month I was with them. Do not use this company. They are terrible to deal with and the cost savings isn’t worth it.

They took down my review because I was honest. Bad move embody! Do not silence me! I have gained weight with their GLP1 I have gained weight with their GLP1. There is no loss of any type. Others I have used have had quick results but over 2 months at this point and nothing. I would not be surprised if this was a placebo they are selling. I am going to get it tested and see exactly what they are selling because I know there is nothing there to help with weigh loss. Trustpilot Logo Hi Jess T, We’re getting in touch because your review of joinem.co didn’t make it online, or it was taken offline after appearing on our platform, and we want to explain why. To ensure our community can trust the reviews they read on Trustpilot, we use automated detection technology and a team of experts to look for patterns of unusual behaviour. If something doesn’t look right, we stop reviews from appearing on Trustpilot in the first place, or we take them offline if they’re already visible. In this case, your review may have been flagged for one or more reasons: You may have multiple Trustpilot user accounts or a temporary email address You’re using certain privacy settings and identity-hiding tools (e.g., proxy, VPN). Your device settings and account activity may have been flagged as unusual. There’s advertising or promotional content in your review, such as links, email addresses, or phone numbers. Do you think we’ve made a mistake? If you think your review was flagged by mistake, we want to give you the opportunity to challenge our assessment. You can prove that your review is based

Absolutely TERRIBLE. “Nurse practitioner” that did my intake failed to mention she can’t fully prescribe the medication in the state I am in. EMBODY SAID NOTHING until I called the compounding pharmacy. Was given the run round about my refund. Customer service is a JOKE. But I will get my refund trust me. If you’re thinking about it DONT DO IT. UPDATE***- i received both my medication and full refund from Embody but only because I was persistent for 2 days straight. Eventually they made it right, don’t make the same mistake I did. It’s not worth the headache.

This company did not do a medical review with me and they have zero calendar options to schedule one. They asked me to accept a product I did not order and dangerously increased my dose; I refused, and then they would not refund my money. They outsource their call center to another country, and it is impossible to get a call or complaint escalated. I also do not believe half of these good reviews are from real customers - there is no way that a company this unprofessional is receiving any positive reviews. There are other more professional and ethical companies in this field out there - go elsewhere.

I was argued with about receiving meds that I never got. It was finally solved almost a week later because most people I spoke with at the company blew me off and wouldn't listen to me.

I was so hoping not to have to leave a bad review. I have signed up for "care appointments" THREE TIMES. AND THREE TIMES NO ONE SHOWED UP. None of their so called physicians show up to anything. There is no one for me to talk to about my prescription and dosages. And now, conveniently, I cannot get into my account? My email and phone number just happened to stop working? I am beyond livid and will be cancelling my subscription. DO NOT DO BUSINESS WITH EMBODY

Do not join this company. In my experience, Embody used misleading billing practices and refused to refund charges I did not authorize. I was charged far more than the subscription prices I selected, and customer service repeatedly told me that the company does not issue refunds. I am requesting a full refund of the unauthorized $1,428 Tirzepatide charge and cancellation of any membership or subscription I did not knowingly authorize. I signed up for a Tirzepatide subscription at $119.88 per month, plus a NAD trial for $49. I received seven welcome emails, but none included an invoice or receipt. The next morning, I checked my credit card and discovered I had been charged $1,596.88. I immediately went to the Embody portal, which displayed the following charges: $49 for NAD, $119.88 for an EMBODY VIP+ Membership that I never signed up for, and $1,428 for Tirzepatide injections. This is what was listed on the website account under "Your Orders," and it is entirely incorrect. I immediately contacted EMBODY Customer Service by phone and was told that they "do not provide refunds." In the advertising I have seen on Forbes, Instagram, and Google, they clearly state an "EM Money Back Guarantee." Despite my numerous emails requesting further investigation and a full refund of $1,428 for something I never signed up for, their response has been various versions of: "We understand how upset you must be; however, we do not provide refunds as per our policy." What is true is that EMBODY cannot provide a proper email receipt or an accurate description of what I ordered in its own account portal, which is filled with errors. How can I expect this company to provide me with Medicine? How can I trust anything about them, including their advertised "EM Money Back Guarantee"? I am disgusted; I have entirely lost faith, and I need my refund now. I do not want to do business with this company again.