EmbodyReviews of joinem.co

I'm about to start my second month. Filled out requested info on email for renewal. Was told provider would get back to me within 24 hours. 5 days passed. Finally reached out.. got the runaround about why I hadn't gotten update on next shipment. Was suppose to do my injection today (Wednesday) but have no idea when my package will ship. They had no problem charging me days ago. Still waiting on shipping update. Will be canceling. Not impressed. Also lost no weight over the 4 previous weeks. Asked to increase dose.

It takes them forever to get Rx to you. They bill you immediately and are quick to respond. Last company I used shipped as soon as payment was made. I will wait and if no improvement will have to try someone else. Also don’t know what you pay $19 on top of $129 monthly.

Warm meds. No communication. Meds not the same potency as previous pharmacy through a different company. You get what you pay for. Customer service is awful. The moment I received my order in the mail and it was warm I called them. They said they would have someone call me back and they “escalated it.” No call after a few days so I called them again and they said they would escalate it again… never received a call. Finally got an email from a medical assistant 3 weeks later saying it’s fine to still use the warm meds. Update- customer service contacted me after this review and tried to help. At that point thankfully I’d already talked to someone who mostly got my account okay and ordered my refill. Refill came from a better pharmacy after I complained. Giving them a chance since the refill was correct. Still unhappy about paying for the first prescription that came warm. They didn’t offer anything to compensate that.

I would have given them a one star but Lori the provider was excellent embody does not communicate clearly with you you are not giving people the correct email to contact you all the right email should be posted on the portal That's the only email that answered me and we got things straight if everything goes smooth I would change my opinion but three stars is best I can do after all the stress and headaches I had

Great clinician, frustrating customer service

I’ve been waiting for weeks for confirmation of delivery. I keep getting emails saying my prescription is delayed and is in the pharmacy queue. My credit card has already been charged. I wondering if this is a scam and I need to dispute the credit card charge. 9/9/2026 just got my tracking number for delivery. Hopefully it arrives. I’ll update once my delivery is received 9/18/2026 I finally received my order. A representative from the company also reached out to me, which I really appreciated. They were quick to respond to my concerns. Here’s hoping future orders are received on time. I willingly to give them a chance. I haven’t tried the online appointments yet. I am changing my rating and will see if further interactions will change it more.

I ordered on August 31st and still haven't had my order shipped. I get the same email every day about a delay in shipping and that they sent a priority order to the pharmacy, I hope it ships soon and I won't be disappointed. I really want to up this review to 4 or 5 stars!!!!!

I tried Embody as my first telehealth weight loss provider. The customer service was pretty decent, and they shipped my medication quickly. However, I wasn't satisfied with the VIP + member they offered for $19.99, so I ended my subscription, and switching to another telehealth. Overall, it was an okay experience, but it just wasn't the right fit for me.