EmbodyReviews of joinem.co

The pricing and initial ordering process were surprisingly easy, and now I understand why. It’s easy because the hard part apparently starts after they have your money. Once Embody has been paid, you’re apparently entered into a very exclusive program called “Let’s See How Long We Can String This Person Along.” Representatives will tell you whatever they need to keep things moving along, including promises and explanations that somehow never seem to survive contact with reality. Have a complaint? Concern? Actual problem? No worries! Your message will be sent on a breathtaking journey through the customer service universe, where it may eventually return weeks later…with absolutely no resolution attached. The experience has been less “customer service” and more “financial commitment followed by an extended exercise in patience.” If you’re considering giving Embody your money, I’d recommend doing a lot of research first. The ordering process may be easy, but getting answers, follow-up, or an actual resolution afterward is apparently the premium upgrade they forgot to mention.

I can not get anyone to answer my text messages

The process to get your prescription is straight forward and easy. However, it takes at least 2 weeks to get your first prescription. Once your refil form pops up on the portal, you are told it will be there before your next dose. It does not. Prescriptions are delayed everytime. Customer service is no help and your will NOT receive a refund. Total scam. After they "reached out" to me regarding my review, I got the EXACT same response ive gotten for months...we are sorry for the delay, but your prescription will be sent out as soon as possible. Its all talk. Their deliver is always delayed, no matter what.

First order took 10 days not 5 to receive and refill is also delayed. After 5 days since refill request, it still hasn’t shipped. When asked why they don’t allow early refill requests so I, and others, can keep on schedule, I got an AI response basically saying “too bad”. I am actively looking for a different provider.

While the first order went well, the second has been a disaster. You cannot complete a "refill form" until it opens on your portal, which is 6 days before a refill is due. However, the medication won't arrive for up to 10 business days after they receive the refill request. If it takes 10 days to arrive, I will have missed an entire week's worth of medication. That is really frustrating, because it takes time for your body to adjust to the medication. Oh, plus, you paid for a monthly dose, so you are not getting what you paid for. Reps on the phone just read what's on the portal and cannot help. No nurse has called me back about what to expect in missing a week of medication. I'll be looking to shift to a more competent business because it is not good for a person to go on and off this kind of medication.

My problem with Embody is apparently not unique – I've been on semaglutide for a month and because of their chaotically timed refill process where you have to submit a form BEFORE any processing of the next bottle and the form doesn't become available early enough to ship in time for the next dose, I WOULD now be missing my fifth dose of it on Saturday. Except I have some left from last month and it hasn't expired yet, so I'll be using that. Doubt it's medically recommended but I'm not going to further screw up my body by changing when I inject. Be careful if you go with Embody and keep track of your refills and definitely don't throw out still-good meds until you have the next doses in hand. EDIT: I was on the phone with Embody for half an hour before hanging up while on hold to supposedly escalate to a supervisor to write this review. It was made clear to me that Embody does NOT care that their new Terms of medication processing taking 7-12 days are causing numerous patients to miss doses. If they want to somehow fix this, I’d love that, but their response to my initial review was not helpful. EDIT #2: As of this morning, my shipment is further delayed. I don't get it.

My fiance and I started their program at the same time. The first visit and prescription shipment for both of us when great. We were happy and both have lost weight with them. Then it came time for the refill for the second month. He received no notifications where I received daily texts and emails that my refill was held up at the pharmacy and they will let me know when it shipped. I emailed after a few days asking for an ETA and received a robot response. I then logged in to my portal and saw that we had to complete a refill form so we both did this at the same time on each of our accounts. Mine was reviewed within hours and refill sent to pharmacy. His has yet to be reviewed and it has been 3 days since we submitted our refill forms. I have my second month prescription already and he still has not received any response. He emailed support and its been over 24 hours with no response so I can continue with my next injection on time but he is delayed because we can't get any response for his account. We both paid 3 months in advance. This company is taking money and not living up to their promises and not refunding peoples money when requested is THEFT! I am seriously considering disputing the charges with our credit card company and moving on to an more reputable company if they don't make this right for us both.

My first Order went well. Then refill time came. I filled out the refill request and they billed me. My order still hasn’t arrived 21 days later DUE TO THEIR backed up system. They should not bill til the item is ready to ship, for one thing because Now they are saying I need to complete a whole new “visit” the next appointment is 2 days before they bill me AGAIN! So I will have then paid almost 300 for no product delivered. Customer service is a nightmare as well I’ve contacted them 4 times with no resolution to this issue. Who is to say that I won’t have to wait another 21 days or more to see my prescription?! Outrageous!