Karmel K.
If I could give this company less than…
If I could give this company less than a star, I would. I have been dealing with an issue with them for a whole month. I have been calling at least once a week and every time - they promise to “escalate” and have upper management call you and no one has called me. Not even a single missed call or voicemail. Once you get an actual email saying they will review, it ends there. There is no follow up. One of their providers misinformed me and told me to throw a vial and Embody has yet to refund me or give me a replacement vial. They have the worst customer service yet are quick to reach out to me when I cancelled my subscription. I don’t know how this company can call themselves a business. Even their providers have outwardly spoken that I’m not the only customer who goes through this.
Response from EmbodyOct 19, 2026
Hi Karmel, thank you for sharing your feedback and please accept our sincerest apologies for the immense frustration, lack of follow-up, and poor communication you have experienced over the past month. It is completely understandable how upsetting it is to be promised escalations without receiving a response, especially after receiving conflicting instructions regarding your medication disposal and struggling to get a resolution or replacement. This is certainly not the standard of service or patient care we aim to deliver. We would truly appreciate the opportunity to review your account history directly, investigate what occurred with your support requests and billing, and work toward thoroughly addressing all of your concerns. - Embody team