EmbodyReviews of joinem.co

No weight loss yet, there is so many delays in shipping next dose, I am sent the same message every couple of days. I feel this company will not be in business long of they can’t ship product on time.

They lie about the 2 day delivery date to make you switch to “VIP” which is $20 more a month. It’s been a week and I still have no update.

I would not recommend Embody based on my experience with their refill process and patient support. I requested and paid for my medication refill and after 10 days I still do not have my medication, a tracking number! I have spent an unreasonable amount of time trying to resolve this through multiple phone calls, emails, and chats. Every time I contacted support, I was given essentially the same response: “A provider will contact you within 24 hours.” Yet nothing was actually resolved. To make matters worse, my provider appointments were repeatedly cancelled/rescheduled. After numerous follow-ups, I finally spoke with a provider who told me that my prescription would be sent to the pharmacy and that my medication would be shipped expedited. 10 days and I still have no medication, no shipping confirmation, no tracking number, and no meaningful update. The biggest problem isn't simply the delay. It's the complete lack of communication and accountability. No one seems to know where my prescription is, whether the pharmacy received it, or when my medication will actually ship. I have had to repeatedly chase Embody for answers that should have been proactively communicated. The experience has been incredibly time-consuming and stressful. I paid for my medication on the day i requested and more than a week later, I am still trying to figure out where the medication I already paid for is. Collecting payment should not be the easy part while actually providing the medication and basic customer support becomes the customer's responsibility to chase down. Very disappointing experience.

I had stated in previous comment. Our call was disconnected, and then I was unable to connect back to the group, and I never received a call back from the provider to complete the visit

Terrible company, took my money without sending my medication for two weeks after me reaching out multiple times and getting told the same thing every time about how they were experiencing delays. Had to dispute my charge from them. Would not recommend.

Getting your medication to ship on time is a nightmare. They sure took my money. Renewal payment was 9/02/26 and still no shipment.

I ordered my medication on the 17th of August. Here is is September 9th and I still have yet to even receive a tracking number for my very first order and they are already getting ready to charge me for my second order! Customer service is a joke. You get repeated emails that read “We understand this is frustrating, your ticket has been escalated but that is all the information we can provide.” I have asked for a refund three times now and have yet to get one. DONT do it! Go to your family practitioner instead. Embody is a scam.

I ordered medication from Embody in July. As of today, it still has not shipped—yet I have been charged twice. I also receive delay emails, sometimes literally twice a day, without any meaningful explanation or firm shipping date. When I asked Embody to cancel the unshipped order and refund me, I was told that medication is ineligible for a refund under its return/refund policy. That explanation makes no sense: I am not attempting to return medication that I received. The medication has never been shipped. The FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires an online seller that cannot ship within the promised timeframe—or within 30 days if no timeframe was given—to notify the customer and offer the choice of accepting the delay or canceling for a prompt, full refund. A company’s internal “no returns” policy should not be used to deny cancellation and a refund for merchandise it has never shipped. This is medication, not an ordinary discretionary purchase. Customers should be able to rely on accurate billing, responsible communication, and timely fulfillment. Instead, Embody has kept my money, charged me twice, repeatedly delayed my order, and refused to refund items that remain unshipped. I expect the company to reverse the charges immediately but their customer support people are more like scammers and they have been a nightmare to deal with. Based on this experience, I absolutely cannot recommend Embody. You have plenty of other options.