EmbodyReviews of joinem.co

Expect significant processing and pharmacy delays with Embody. I placed my order 12 days before traveling, which should have been plenty of time based on the shipping timelines provided. When it became clear the medication might arrive while I was away, I contacted Embody and asked them to pause the order so a temperature-sensitive medication wouldn’t sit unattended and potentially become unusable and toxic. I was told that once an order enters the processing phase, they cannot stop or pause it. They also refused to issue a refund, despite the fact that neither Embody nor the pharmacy appears able to provide reliable processing or shipping timelines. I’ll be disputing the charge with my credit card company, but I wanted to share my experience so others can avoid the same situation. There’s a reason the medication may be cheaper here: you’re sacrificing customer service and reliability for the lower price. Based on my experience, I would not recommend Embody.

DO NOT order from Join Embody they are a joke!! Still no medication or a refund from 8/30. Their customer service is a joke. Said they would escalate my ticket and still no response

I signed up and received my first delivery around 07/30. I completed my refill form successfully around 27 August. I did not hear anything about a delivery nor was I charged. I sent an email - which was ignored. I looked further on my portal and it indicated by my subscription was cancelled on 07/31. I have no idea why - I was never notified of this cancelation. Further emails were sent pleading for help to no avail -- I never received any response. ....ever

I signed up with embody on July 25, 2026 for GLP1 and a couple of other medication’s. Two of them I did on a quarterly basis because I had used them before and wanted to continue and they were lower in price a third one I tried so I did it on a monthly subscription basis to see if I liked it. The very next month they only shipped two of the three medication’s. When I called them to tell them that they had not shipped one of the medication‘s, they escalated the issue after three days. I still have not heard back so I called them and said I would like the subscription canceled and the non-delivered premium refunded. They said they could not do that because of the ongoing escalation when I asked to speak to a supervisor they said Wen was not available. Do yourself a favor go with a more reputable vendor and pay a couple extra dollars more you should not have to track whether your pharmacy ships your medication or not that should be handled with utmost urgency which it is not with this organization. What if this had been heart medication? DO NOT USE THIS TELEHEALTH ORGANIZATION!!!

I switched from another GLP-1 provider to Embody because they are a larger company and their pricing was very competitive. Unfortunately, my experience has been disappointing. I provided documentation showing that I had been taking 15 mg/week of compounded tirzepatide, a dose I had been stable on for quite some time. After I had already been charged and approved, Embody reduced my dose to 11.25 mg/week. I specifically discussed this with the provider and explained that 15 mg was working well for me, but she insisted on the lower dose. My biggest issue is transparency. If Embody has a policy or practice of limiting patients to 11.25 mg/week, that should be clearly disclosed during the intake process and BEFORE a patient is charged. Had I known that, I would not have switched providers. For my second month, I again requested my previous 15 mg dose and explained that I had begun gaining weight on 11.25 mg. Despite that, they sent me another month of 11.25 mg. As a pharmacist, I find this particularly frustrating. Tirzepatide dosing goes up to 15 mg weekly, and I was already established on that dose. I was not given a convincing clinical explanation for reducing it. The experience has left me questioning whether the dosing limitation is driven more by cost considerations than by individualized patient care. Competitive pricing initially attracted me to Embody, but patients should be made aware of any dosing limitations before paying and switching providers. UPDATE: I am now trying to resolve the incorrect second-month dose that was sent to me, and unfortunately I am getting nowhere. Rather than addressing the issue, customer service continues to direct me toward scheduling yet another appointment with a physician or nurse practitioner. At this point, I feel as though I am simply being sent in circles instead of having the problem resolved. Given my experience over the first two months, I no longer wish to continue with Embody. I have asked to discontinue my contract and be refunded for the third month rather than go through another round of appointments to correct an issue I have already raised multiple times.

I signed up with Embody for tirzepatide Aug 22, 2026. I received my medication on 9/1/26 at my home and I opened the plastic bag it was shipped in and water poured out of bag. The paperwork was soaked the small styro foam cooler had my medicine inside with an ice pack that was completely thawed warm and medicine felt warm. I have called and spoken to embody reps multiple times and each time I get the response “I am so sorry we have to get a CMA to call you and discuss this matter in 24-48 hrs they will call you. I have not gotten 1 call. I have called their customer service line several times and get same response. I asked for them to re-send the medicine or give me a refund. I was told I cannot get a refund I will have to speak to a Certified medical assistant. In the mean time I missed last Wednesdays shot and this Wednesdays shot. I have never gotten 1 call back from anyone at Embody. I would like a refund and I will go elsewhere to order my tirzepatide. Today is the 11th and I still have not gotten 1 response to my multiple calls or emails I have sent. Very bad customer service. I paid 129.00 and received warm tirzepatide that was shipped on 8/28/26 and delivered 9/1/26 around 1:50pm.

Purchased a product and accidentally added a second one I do not want. Called within minutes of the mistaken order and the cooks would not remove the unwanted iteam from my odewr and are still trying to charge my card. No use to deal with this sort of company.

I signed up for Embody and was anticipating an intake call. Instead, I’ve received a text message requesting a photo of my current prescription since I’m switching companies (or was). I followed through and received zero response. They then sent an email to confirm that I’ve ended my other medication service before starting theirs. I confirmed this information and still—no response. I phoned their customer service line, and the fellow who answered sounded like he was brand new. He was unable to respond to my basic questions, and it took a lot of time. Still, I have yet to be contacted by a medical professional for intake. I’m canceling this service and will be returning to my previous company for these meds.