EmbodyReviews of joinem.co

I am currently using a glp1 with another company. I wanted to switch to embody for a lesser price,save some $$. I started the process September 4 2026. Submitted my documents. September 11th I call them to findout whats going on with my account they said somethings wrong with a document. So I asked why couldn't they email me or message the portal and tell me. I had to wait 7 days and call yall? Well long story short I canceled because they told me its was going to be another potential 2+weeks to get the meds. Mind you the website states they will start processing within 24hrs I waited a full 7 days with nothing done. Then after all that, and almost 2hrs on the phone about it to hear nothing but "we are sorry" I hangup. 1 hour later I get an email stating I've been approved all the sudden (the lady told me it would be another 24/48 hrs before I got an email) and the dose was 0.2 at 5units where as I'm taking 2.5 at 28 units so these meds are worthless. They just hurried and sent that because i told them I filed a dispute. At the beginning you fill out an intake form to let them know everything and apparently they don't read or care about a patient. Im not sure how the process goes when you want to START these meds but if you plan to transafer from one company to these guys I would not chance it. They will ruin your cycle. Now here's the really bad part. They charge you before they approve you for anything weather your eligible for these meds or not and if you decide to cancel because they are taking too long (the site says 24hrs, I waited 7 days and still had to wait another 4 days or more they said)..they will cancel your account but they will not refund you. So now I'm dealing with the credit card company for a dispute to get my money back. This has been a headache. I wouldn't recommend switching from one company to another because the process to switch to embody is not smooth. I should have just stayed where I am now. Thankfully I was able to pause and un-pause my meds other wise I'd be dealing with more BS than I'd want too. GOODLUCK.

Worst company I ever dealt with, medication always delay, and they are full of excuses, I tried for 3 months and right now, I have 2 delayed medications since 08/29/2026. Medication approved but never shipped. And they say because the medication is approved, they cannot refund. So, watch out !!!! They charged me twice in the same month and I didn’t receive any medication. Costumer service says: you need to wait, we cannot refund it because it’s on the pharmacy. AAAAAND, they cannot tell you the pharmacy your medication “is”. Don’t do it !!!!

If I could rate zero I would. Absolutely horrible experience. Signed up, waited weeks with zero progress or update. Suddenly notified medication was sent to pharmacy after not having had any contact with a doctor. Dosage was entirely incorrect, compounded with another medication i specifically requested to not have. Customer service has continuously lied and done nothing to assist. Now they will not budge or correct their mistake.

The provider never called. Nor did I receive any kind of notification. Not good.

First month didn't go well, I ordered a day before my wife she received hers in 2 days and I received mine 7 days later. Now going on the second month my received hers on time but mine on 19AUG when I filled out the the refill form and supposedly get a appointment call that never happened. 24AUG I called for an update and they forgot to set an appointment, 28AUG still no appointment no call and 1SEPT I'm asking for a refund which they don't grant. It's 12SEPT no medication, it's my fault for buying 3 mths from a scamming ssa company

Worst company I have dealt with. Zero customer service. Embody was quick to take my money. No contact from a provider after several days. I contacted the company to follow up. I was promised a provider contact within 48 hours. Still no contact. I called again and requested a refund because they could not produce a provider. I was told I cannot get a refund unless I am not qualified. How would I know? I’ve not been contacted by a provider. Do not use this company! You have many options. Save yourself the frustration and use another company. Beyond disappointed!

WARNING — misleading checkout and terrible customer service I strongly recommend that people be extremely careful before purchasing anything from EM/Embody (JoinEM.co). I selected a one-month tirzepatide plan for $149 that was advertised as having no commitment. Immediately after paying, the website presented an upgrade offer prominently advertising “$268” for three months, and specifically saying, "you only pay today $268 The screen stated: • “You already paid (1 Month Plan): $149” • “3-month bundle at $139/month: $417” • “You pay today: $268” • “You pay only the difference: $268” I understood that I was upgrading or converting my original one-month purchase. Instead, I was left with the original $149 charge, charged an additional $268, and also charged a separate $19 subscription fee. The total taken from my debit card was $436. In my opinion, this checkout and upsell process was confusing, misleading, and deceptive. I initially selected a one-month plan with no commitment, but the process resulted in $436 in charges. I called immediately to cancel everything. The representative could not clearly explain the charges or resolve the problem. I requested a supervisor, but they would not connect me with one. Even more concerning, the representative asked me to send screenshots proving what their own website was offering. This gave me the impression that their representatives are not properly informed about the company’s promotions and do not have the necessary information or authority to solve billing problems. I also emailed the company immediately, instructing them to cancel all orders and subscriptions, stop fulfillment, and refund the charges. Their policy for refunds is terrible.

Overall, it wasn't a great experience due to the mix of billing, product, pricing and customer support issues. This service was very different and less polished than I had anticipated.