EmbodyReviews of joinem.co

Process hasn’t been smooth. Could not get an appt through the portal - called, texted, emailed customer service. Finally got an appt and PA didn’t show up on the portal. Finally, called me. My CC was charged on 9/4 and today is 9/12 and my meds are still sitting with a label and has not shipped yet. Frustrating!

Still on the fence about this one… my first medication arrived within a week or ordering. Lost about 5lbs but decided I wanted to switch to the tirzepatide. Had my visit and got the medication approved. Was told it was sent to the pharmacy and I should receive tracking in a couple of days. It’s been over a week and still nothing. I get a text everyday saying they are monitoring my medications progress and will update me with a tracking as soon as available. I’m going to give it a few more days. Didn’t experience these shipping issues and delays with the previous company I was with…

The phone call was 30 minutes late. The sound quality was very poor. The nurse practitioner gave me her first name only (Vara). She rushed me through and cut me off while I was asking a question. I have to get letters from 2 of my doctors and hope the after visit summary contains the information I need to ask them. Professionally unsatisfactory. Update - Luis from Embody customer support followed up on September 18, apologized for my experience and did his best to understand and correct the problems from the first interview. Good response so far - I will report again after their follow up. I plan to stay with Embody.

Update: I have finally received my meds. I received a text from an account manager apologizing for my experience and trying to improve my experience. I now have a dedicated account manager that will assist me in the future. I am satisfied with their efforts. They are attempting to right the wrong. I will update again. Joined 8/19. Today is 9/11 and I have not received my order. Took a couple of weeks to have consultation and still nothing. It’s always the same response we’re sorry for the delay, but can never provide a viable reason for the delay. Do not join!!! I have screenshots of my most recent chat session and the header on the portal about my order. This message was on my portal: “9:33 embody. VS Your Orders • Your order is late, and we're sorry You paid 22 days ago and your medication still hasn't shipped. Most orders ship within about a week, so this one has fallen behind. Your tracking will appear on this page the moment it ships. If you're running low, call us at +1 (347) 269-4270 and we'll help right away.” I called the number and was told there was an issue with billing. Not sure what that was because they had already taken my money. The representative couldn’t give me an answer but yet again tells me that he has submitted my order. When I asked what happened to the prior submission I got the same response with I was an VIP member. I did receive an email saying my order was placed and it should be received within 3-5 business days. I’m waiting Embody.

They wont help you if you have diabetes. My (real) doctor says it's ok, even helpful to be on tirzepetide and metformin.

Filed a refill but system for some reason did not enter it. Which throws my shots off a week.

Well understandable

The phone visit with a provider went fine, it did take almost a month to get to speak to a provider though, the automated ai service is absolutely awful