Rach O.
Great experience with Elevate!
The medicine was carefully packaged with ice packs and I received it in exactly one week of approval! My first injection was yesterday and I’m excited for this weightloss journey. I highly recommend Elevate Health and Wellness!
Response from Elevate Health and Wellness LLCJan 11, 2026
Hi Rach We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how frustrating and disappointing this must have been, especially when you were excited to begin your health journey. Please know that we take proper shipping, storage, and potency of compounded medications extremely seriously. All orders are shipped with care and handling protocols designed to maintain stability during transit, including the use of thermal insulation and temperature-resistant packaging. However, if you received a package that did not meet those standards, that is absolutely not acceptable and we want to investigate this fully. We never want any patient to feel unheard or unsupported, and our team is committed to resolving any shipping issues that may have impacted your order. We encourage you to reach out to our support team at (833) 669-2112 or [email protected] with your full name and order number so we can review this in detail and make it right. Thank you again for your feedback — it helps us improve. We’re committed to restoring your trust.