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Elevate Health and Wellness LLC (joinelevate.com) has 304 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
Elevate Health and Wellness, joinelevate.com
Website
joinelevate.com
Category
Personal Care
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 5% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I purchased twice and it was a really bad experience. I didn’t receive my medication the first time. I had to wait for months , the second time same thing but I just never received my medication , PLEASE BE CAREFUL .
Response from Elevate Health and Wellness LLCMar 28, 2025
Hi Princesse, we take all feedback seriously, but we have not been able to verify a second purchase or service under your name. We require completed payment before providing service, which is standard policy to protect both parties. If you believe there has been a mistake, please contact our team directly at [[email protected]] and we’ll gladly investigate.
SF
Shari Frost D.
I am on week 3 of using the compound…
I am on week 3 of using the compound and have gained 2 pounds. I feel like I have been scammed!
Response from Elevate Health and Wellness LLCDec 11, 2024
Hi Shari,
We’re sorry to hear about your concerns and understand how frustrating it can be when progress doesn't meet expectations. Weight management journeys can vary greatly from person to person, especially in the early weeks as the body adjusts to the compound.
We’d love to help you better understand what might be happening and work with you to optimize your experience. Please reach out to us at [email protected]/(833) 669-2112 so we can review your situation and provide personalized support.
Your success is important to us, and we’re here to help you every step of the way.
Best regards,
Elevate Health and Wellness
RK
rhonda K.
They are not completely forthcoming…
They are not completely forthcoming with their policies and up charging. It took them several days to even get back to me after I initiated the membership process and when I finally called, I was informed that they were going to have to charge me an additional $800 for the dosage of medication‘s that the doctor wanted to prescribe. I asked to have my membership canceled at that point And it was not. I still had to take time to go and cancel the appointment and was still charged $150 for the assessment. I strongly suggest staying away from this company. I have had better experiences with other medical providers that provide the same service That are more forthcoming with their policies and have better communication with their patients
Response from Elevate Health and Wellness LLCDec 11, 2024
Hi Rhonda,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the communication and cancellation process.
We strive to ensure transparency in our policies, including the $150 assessment fee, which is clearly stated on our website prior to purchase. This fee covers the time and resources dedicated to your initial consultation and evaluation.
That said, we sincerely apologize if there was any confusion or if our communication fell short of your expectations. Your feedback is invaluable, and we will review this situation internally to identify ways to improve our processes and provide a better experience for all our patients.
If there’s anything further we can do to assist or clarify, please don’t hesitate to reach out to us at [email protected].
Thank you for bringing this to our attention, and we wish you the best in your health journey.
Best regards,
Elevate Health and Wellness LLC
LH
Latoya H.
Ordered Semaglutide from them
Ordered Semaglutide from them . After week 4 I took it to my university lab as I’ve been on it before and this time I had no side effects and no decrease in appetite. Results came back with really insignificant bits of the compound. So I call fake
Response from Elevate Health and Wellness LLCSep 24, 2024
Dear Latoya,
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, and we take these matters very seriously.
All our products are sourced from reputable manufacturers and go through stringent quality control measures to ensure they meet the highest standards. We understand that the results you received from your university lab have raised concerns, and we’d like to investigate this thoroughly to address any potential issues.
Could you please contact our customer support team at [email protected] with more details about your test results? We’re committed to resolving this for you, and we can provide any necessary information to validate the authenticity of our products.
Your trust is important to us, and we want to ensure that every customer receives the best possible outcome.
Thank you for bringing this to our attention.
RO
Rosie
Complete scam
Second update 9/3/2024 after leaving this same review on their FB page, the page admins blocked me. Which means they are doing everything possible to make what is still being done to me disappear. This is beyond shady and unacceptable. This new development will be recorded and included in my extensive report to the NY medical board and will also be a second complaint filed with the FTC.
UPDATE AS OF 09/02/2024
I was finally contacted by a man named Joesph. He proceeded to offer me a 50% refund in exchange for removal of this negative review which is illegal per the 2016 fair consumer review act. This was reiterated again in a second text from and when I told him I was reporting the company to the FTC, he immediately changed his tone and I was told I was issued a full refund. It took this company 7 (seven) weeks to actually acknowledge me and respond to me. 7 weeks out of a 12wk program. They put me on a medication with serious and potentially detrimental side effects and then ignored every attempt I made to reach out. The fact that my finally speaking out publicly about this medical negligence is what got them to respond to me is insane.
They went on to claim that the doctors don’t reach out to clients unless the client initiated the contact. I did initiate contact many, many times and was ignored every single time. They are also refusing to release my lab work results and refuse to discuss them with me when I paid out of pocket for them. Which under NY medical law is illegal. After familiarizing myself with the guidelines of NY medical misconduct they have violated no less than 5 of the guidelines. I am now working to report them for this.
All I asked for from the beginning was to be supported and given the care their website claims to provide as well as to be responded to in the timeframe stated on the website (24-48hrs). After 7 weeks I then requested a refund for the time I was denied the service I paid for and that’s when I was offered the illegal exchange of a partial refund for review removal, not once but twice.
I will continue to report them for this. I will continue to warn people that this company practices incredibly dangerous behavior that could permanently harm people for a very ridiculously high cost.
***ORIGINAL REVIEW*** They hide costs, don’t tell you that the labs they demand are out of pocket, and never respond to any messages, emails, or the chats with the “doctor” assigned to you.
I am reporting them to the medical board. This is blatant medical negligence and nothing but lies and over priced compounded meds that can be gotten elsewhere for MUCH cheaper.
Response from Elevate Health and Wellness LLCSep 3, 2024
Dear Rosie,
Thank you for taking the time to share your experience. We deeply apologize for the frustrations and concerns you’ve faced. Your feedback highlights serious issues that we are taking very seriously.
First and foremost, we want to apologize for the delay in responding to you and for any miscommunication regarding the refund. Our intention was never to make you feel pressured into removing your review, and we apologize for any misunderstanding this may have caused. We are committed to maintaining transparency and upholding the highest standards of ethics in all our communications.
Regarding your concerns about medical care and communication, we are genuinely sorry for the distress this has caused. We strive to provide timely and comprehensive care, and it’s clear that we fell short in your case. We are reviewing our processes to ensure this doesn’t happen again.
In terms of your lab results and any other outstanding issues, we want to assure you that we are committed to addressing them immediately. Please contact us directly at (833) 669-2112 so we can ensure you receive the information and support you need.
Finally, we want to emphasize that we take your report to the medical board very seriously. We are committed to full transparency and cooperation with any investigation to ensure that all appropriate standards are met.
Your experience has highlighted areas where we need to improve, and we want to personally thank you for bringing this to our attention. We are committed to making necessary changes and ensuring that every client receives the care and attention they deserve.
Sincerely,
Elevate Health and Wellness
JH
joe H.
Canceled my order and they still are…
Canceled my order and they still are trying to charge me for something I never received and completely unprofessional in terms providing the receipts showing the order was cancelled stay away from this fly by night outfit
Response from Elevate Health and Wellness LLCAug 20, 2024
Dear Joe,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or frustration you experienced.
Upon reviewing your case, we can confirm that your order was indeed canceled, and a full refund was processed on Jul 28, 2024. It seems there may have been a misunderstanding, and we’re sorry if this was not clearly communicated. We always strive to ensure our customers are fully informed at every step, and it’s clear that we fell short of this in your experience.
We take your feedback seriously and are committed to improving our communication processes to prevent similar situations in the future. If you need any further clarification or documentation regarding your refund, please don’t hesitate to reach out directly to our customer service team at (833) 669-2112. We’re here to help and want to ensure everything is resolved to your satisfaction.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
