Lee H.
I received less than 1/2 the medication…
I received less than 1/2 the medication than my previous orders and they still charged me over $600. I tried getting a refund and they won’t refund. They didn’t let me know before the purchase. Also, I only received 8 weeks of medication instead of the usual 12 weeks and charged the same price. Will never order from Bluv again.
Response from BlivJun 3, 2026
Thank you for your feedback. We’re sorry to hear you’re disappointed with your recent order. Based on your comments, it sounds like the concern may be related to changes in vial concentration, packaging, or dosing duration compared to a previous purchase. While vial size and concentration can vary depending on the pharmacy partner and prescribed treatment plan, our goal is always to ensure patients receive the amount of medication associated with the product purchased. We would also like to clarify that information regarding these changes has been available in the patient portal for the past several weeks. Additionally, you did receive the full amount of medication associated with the vial that was purchased. Because we operate on a vial-based model with no membership fees or long-term contracts, all medication is shipped at once, and patients simply reorder when additional medication is needed. The duration of a vial is directly impacted by your prescribed weekly dose. Higher weekly doses will result in a vial lasting fewer weeks than lower weekly doses, even when the total amount of medication received is correct. We understand this can be confusing when comparing orders over time, and we appreciate the opportunity to provide clarification. If you have order specific questions, don't hesitate to reach out vial email at [email protected] or via phone at 888-859-2882.