Johnson ControlsReviews of johnsoncontrols.com

Driving illegally - using phone

Very bad attitude 5 hours of waiting and still not loading want to give -5 stars

I write to all of you to express my profound disappointment in Johnson Controls. I also don't understand why I can't get any of you on the phone. My system has been down for weeks. I am unable to lock my doors, or my employees cannot get in. I finally got a tech yesterday. He was here for hours and finally departed. Fixed? Nope. Left with a shrug I guess. Did he, or another tech, return today to finish? Nope. And after I spent hours on the phone being transferred over and over and over again, because I can't reach any of you, I was finally told that the help desk the tech needs is on the east coast, and now it's too late in the day. It is too late in the day, because A) the tech didn't show this morning, and B) you have been giving me the runaround for hours. I was then told that I could get a tech dispatched today, but he would not be able to do anything, and the fee would be 1400.00. Go ahead and bill me 1400.00. Wait right there for your payment. I am told now that the tech will return tomorrow. Like that is doing me a favor. Why wasn't he here this morning? Tomorrow is unacceptable. This has been a complete failure all the way around. And has been going on for weeks. When this system was first installed, the tech was a no show that day. I learned subsequently that there was some part not in stock, but no one called to say that or reschedule. We sat here waiting and nothing. Johnson Controls showed me who they are and I should have believed you. I regret ever installing this system. I cannot trust Johnson Controls. There is nothing you could do at this point to gain it back. Send a tech or don't. Fix your system, or don't. All I heard anyone say to me today was to find another provider.

worthless company. Too much debited after inspection by mechanic, which turned out to be a tampering. Then try to get your money back. Is sent from pillar to post. Was supposed to get a call back, but not. Waited on hold for an incredibly long time. I think they're hoping you'll give up. I'm going to look for another security solution

ADT Johnson Controls created a fall in my system 8 months ago. They still have the nerve to charge me for a very very very poor service. They only have one engineer who appears to know what they are doing. Good luck with the lottery and I hope that you find the one engineer. ADT JOHNSON CONTROL REFUND MY 8 MONTHS MONEY

The customer service people are not trained and do not know what they are doing. They keep raising their prices, and when I ask for service, they send a sales rep and try to sell me a new machine, which is was quoted $40,000. When their engineer and tech came, they told me a quick fix would suffice. Also when you call the phone number and follow the prompts, you don't get connected to the correct department. I thought the first time might've been my mistake, but nope. The wrong department was dialed everytime. Please please please get your departments together

Call the warranty division at 866-621-9675 and be prepared to be disappointed, They'll either never answer nor call you back. You 'll listen to music forever but no human voice.

Called for service for a motor , scheduled me in for a week later at 8:00 am , tech didn’t show up , no call from service dispatcher , I had to call and then they informed me that the service tech had an early morning call and would get to me ASAP , it is now 11:00 am and nothing, no communication, no follow up , if I could give a ZERO I would .