Johnson ControlsReviews of johnsoncontrols.com

They are so unbelievably rude and unprofessional. I would never use them again.

Zero stars. Brand new Sensormatic tower does not work, $5000 with install. $800 to get it looked at.

Moved into a house with an hvac system compressor and air handler from Johnson controls. Assumed the warranty from previous owner. Had nothing but problems for a year and a half. It would run for a while and than either the air or heat would not work. They finally gave me a new compressor. We were without heat or air for 5 weeks. To be fair the company that installed the unit installed the new compressor took three days to get it running correctly.

I have just had a run in with one of there drivers He stood on his brakes for no apparent reason as I was following him around a roundabout then proceeded to use various aggressive hand gestures and verbal . All completely unnecessary. I’ve tried to report it to Johnson controls but they do not appear to have anywhere to complain about there drivers lack of skills

I WOULD GIVE THEM A ZERO STARS IF POSSIBLE THEY HAVE BEEN RAISING MY BILL EVERY MONTH STARTED OUT $160 PER MONTH NOW IT'S ALMOST $400 I PAID THEM UP TO NOV LAST YEAR NOW THEY ARE TRYING TO SAY I DIDN"T AND ARE TRYING TO EXTORT ANOTHER 2,100 FROM ME AND I AM TERMINALLY ILL I HAVE ALL MY BANK STATEMENTS BUT THEY WON'T MAKE IT RIGHT THEY ARE CROOKS OF THE WORST KIND. THE CUSTOMER SERVICE IS HORRID!

Johnson Controls invented contract terms that don't exist in writing, refuses to provide documentation for anything, mishandled our tax-exempt status and threatened collections over it, maintains unreliable equipment while evading their service obligations, and called outdated emergency contacts during a real fire alarm despite years of submitted updates. We attempted to non-renew our contract per the written terms. They claimed we missed a 30-60 day notice window that exists nowhere in our signed agreement. When confronted, they called it "company policy." Policies don't override contracts. Everything outside of sales goes through a call center. Verbal promises are never documented. They only send collection notices, never confirmations. We requested a corrected invoice without sales tax (we're a non-profit). They claimed they'd "remove it on their side" but couldn't update the invoice. Now they're threatening collections for tax they legally cannot charge us. Despite having a service contract and warranty, they find reasons every failure isn't covered. The contract is meaningless when you're billed for every repair. They call about minor "comm faults" at 3 AM threatening to dispatch emergency services. During an actual fire alarm, they called a years-old contact number we've updated multiple times via their required fax process (yes, fax in 2025). They implemented some updates from those forms, proving they received them. Run. Just run. That's my best advice. This level of dysfunction is not acceptable when it comes to life safety systems.

Truck number 16220429 cut me off nearly causing an accident! Called them they did not care at all! DO NOT USE THEM!

We have a York furnace model FL9C. It has been reliable, but in the middle of a heat wave the A/C stopped working. The cause was that the furnace blower motor conked out. The replacement motor cost over $4000 - that is highway robbery given that the cost of a brand new furnace is less than $6K. Needless to say, we will never touch another York product and suggest you do the same. Buyer beware - the cost of replacement parts is not something I see covered by furnace product literature and reviews.