JohnkeellscgautoReviews of johnkeellscgauto.com

I got a sealion 6 in June 2025. I'm very happy with the vehicle but unfortunately I'm so disappointed with JKCG for the way they treat after we buy a vehicle from them. Starting off the vehicle service prices are so high compared to similar vehicle services with other agents. I had a accident on the 22nd of January after taking the vehicle for a repair estimate they took 10 days to give a a quotation (2nd of feb) after that they said i can put my vehicle for the repair on the 8th Feb, nothing happened saying no parts. Again 15th Feb date was given. Nothing again. 27th of feb again and nothing still. After that I got the dates 7th March, 22nd March, 25th March, and finally got the call saying my parts are available on the 6th of april. But I was told they till be close for new year celebrations and staff will not be back properly till 20th of april. Finally I dropped it off on the 20th of april. The body repair centre manager who is Mr Dayan said I will be able to get the vehicle in 2 weeks. So now I'm waiting hope atleast he can keep to his word. When everyone in colombo office failed. Absolutely fed up and highly disappointed with who everyone in colombo office handled the after care.

Not organized as expected

My experience with the authorized dealer for BYD vehicles in Sri Lanka, managed by John Keells Holdings, has been extremely disappointing. The Kandy branch showed a serious lack of professionalism and basic customer respect. Communication was poor, staff were dismissive, and the overall attitude made it clear that customer service is not a priority. On top of that, service costs are unreasonably high for the level of quality provided. Even more concerning is the complete lack of proper after-sales support. In cases of accident repairs, delays can stretch into months, which is simply unacceptable for a company representing a global brand. BYD vehicles themselves are good, but the experience with the local dealer completely ruins it. I strongly advise potential buyers to think twice before committing, unless they are prepared for frustration, high costs, and long delays when something goes wrong.

Extremely very bad service and no tranperncy. Will not recomanded any one to buy a BYD from JKCG.

Very unprofessional employees. No oversight from managers. Extremely incompetent, irresponsible company...vehicle is great but zJKCG is terrible....

I bought a secondhand BYD in sri lanka , and I asked JKCG to change the ownership information to myself , its a 2 mins job .. but after 4 months .. is't is not updated