JohnkeellscgautoReviews of johnkeellscgauto.com

Absolutely unacceptable. My experience with JKCG’s after sales service has been deeply disappointing, and it reflects very poorly on a global brand like BYD. 1. Broken promises about the BYD app JKCG promised customers that the BYD app would be available, yet there is still no sign of it. Meanwhile, competing brands in Sri Lanka have already launched their apps successfully. It is embarrassing that JKCG is still struggling with something so basic while others have moved ahead. Customers were given expectations that have clearly not been met. 2. Terrible service center experience At the Wattala service center, I waited over 8 hours for a routine service, from 9:00 AM to 5:30 PM. That level of delay is completely unacceptable. What made matters worse was the complete lack of accountability. The staff selected the wrong vehicle model during the alignment process and only realized their mistake because I noticed it in the report and questioned them. If I had not checked, the issue would have gone unnoticed. Even after they redid it, the vehicle started pulling to the right, forcing me to fix it elsewhere. That raises serious concerns about what happens to customers who do not notice such errors. The body wash and engine bay wash were equally disappointing. honestly, I could have done a far better job at home. There was also no battery report provided during the service. As an EV/PHEV owner, battery health is critical, yet there was no update on battery State of Health (SoH), no proper documentation, and no transparency. The waiting area experience was another failure. Customers were left waiting for more than 4.5 hours without even basic amenities like water bottles or coffee cups. When asked, staff showed no concern. Requests to speak with a senior person went nowhere. No manager was available for customer inquiries or complaints. It seems those in charge simply avoid facing customers. 3. Excessively high service costs For EV and PHEV vehicles, the labor charges are outrageously high. That is unacceptable, especially when the service quality does not justify the price. On top of that, consumables are priced absurdly. For example, 500ml of brake fluid costing over Rs. 10,000 is unreasonable. Front wheel alignment at around Rs. 4,500 is another example of inflated charges. Customers are being overcharged without receiving premium service in return. 4. Inexperienced staff It is clear that many of the after sales staff lack proper experience and training. Their handling of customer concerns, technical processes, and service standards all point to inadequate preparation. From the moment of booking the service to the final handover, the entire process was a disaster. JKCG is not just failing customers, they are actively damaging trust in the BYD brand itself. Overall, BYD is a globally recognized, market-leading brand but in Sri Lanka, that reputation is being severely damaged by JKCG’s after sales failures. I would never recommend anyone to buy a BYD vehicle here because of JKCG’s unprofessionalism, incomplete processes, and broken promises.

JKCG were very responsive and efficient until they received the advance payment for the booking. Afterwards. Non-responsive, ignoring and inefficient as of today. Very poor after-sales service and customer care.

Service advisors never answers phone Extreme lack of professionalism Arbitrary service interval which is half of what BYD has stipulated in the manual

Vehicle - Fantastic 10/10 After sales service - 2/10 Starting with almost non existent contactability at service hub to broken promises like the app, service workshop at Vauxhall st. for EVs and readily available parts to unreasonable amount of time taken for simple repairs.

Very bad customer service soo disappointed 🔪🔪🔪🔪👎👎👎👎👎👎👎👎👎👎

Service is highly unsatisfied. Normally BYD ATTO3 no need to service every 10,000 Kms. But they are urge to do the service every 10,000 and taking unwanted service charges. Even every service time quite long than a ICE vehicle.

I’ve been a BYD owner through JKCG for over a year now, and while the car itself is a fantastic piece of engineering, the ownership experience in Sri Lanka has been incredibly frustrating. The Broken Promise (More than one Year and Counting): When I purchased the vehicle, one of the biggest selling points promised by the sales team was the official BYD App integration. We were told it was "coming soon" to allow for remote climate control, vehicle tracking, and OTA updates. It has now been almost one and half years, and there is still no sign of the app. Being sold a high-tech "smart" EV without the accompanying software we were promised feels like a bait-and-switch. Poor After-Sales Service: The service department is where the experience really falls apart. Communication is non-existent; getting someone to answer a phone or provide a status update on a repair is nearly impossible. I’ve seen vehicles sitting in the service center for weeks—sometimes months—due to a lack of basic spare parts. High Costs & Lack of Care: The maintenance costs are surprisingly high for an EV. Being charged nearly 30,000 LKR for a basic running services on a brand-new car feels like a total rip-off. Furthermore, for a "premium" dealership, their infrastructure is lacking; I’ve even been told they couldn't perform a simple undercarriage wash. Even the chargers at Keells supermarkets are often out of order. If you want a BYD, you’ll love the drive, but be prepared for "old-school" dealership headaches and broken promises from JKCG. They need to stop making excuses about the app and start treating their customers with the respect a 15-million-rupee investment deserves.

Very poor after service. John Keells has a different more frequent service intervals than what is recommended by BYD Chine for Sri Lanka. They are only focused on more profit and unfair and unethical charges in the service intervals.