John HancockReviews of johnhancock.com

Thieves, somehow my email has an N at the end (.comn) which it does not even exist. Any other financial institution would have red flag it, no wonder I was not getting reminders about my funds and hidden fees. They charge $15 if your 401k is lower than certain amount, but nowhere it advises me or let's me know about it. All it told me was your money is safe here after you no longer w the employer. And to find out the fees one has to dig through menus and it is for whatever reason an investment transaction!? Since when charging a fee an investment transaction, no wonder I could not find it. Had me on hold for 30 MINUTES! to tell me yeah your employer lets you rollout the funds, like what?! They asked me what is the name on the account, so it is Account (YOUR NAME,etc), but no, the name on the account is the name of the employer... WHAT!? Shouldnt the question for that answer be, what is your employer? Not what is the name on the account. The agent deviated from telling me the account number, not even in the statement it defines what of all the numbers and codes is the account number. Stay away! Don't get cooked!

I wish I could've given this company zero stars I'm a long term care provider . Every single month they come up with an excuse on why my clients aren't getting reimburse for home care my agency provides .

2026 -My Mom is 91 is in a long term facility (Sodalis in San Antonio) for 3yrs. and cannot take care of her self. Every few months John Hancock comes up with some excuse not to pay and then starts charging the mo. payment for the policy again. So the 100 percent of the cost is coming out of my Mom's own Bank account. Trying to reach John Hancock by phone is a JOKE. Trying to collect back log of payments is a JOKE, plus the premium they are now charging her is a JOKE. I am calling the Phillipines and get a different person each time. No one knows what to do and finally get someone that tells me they will turn this over to claims. I never hear back. I call and call no one person can solve this. It is now 3 months and no payment has been paid to my Mom's Facility. I don't know what to do. She started paying on this policy in 2010 now age 91 and now John Hancock does not want to pay. Does anyone in high office ever read John Hancock"s reviews. It's time to turn John Hancock in to Better Business. I wonder if this is the way they treat all there customers or is this because they don't handle long-term policies anymore that is a SCAM

Good luck if your former employer is the administrator of your account. They get to decide whether or not you get to remove your money from the account and John Hancock will tell you over and over again that they can do nothing and that it’s up to that former employer.

DONT, they're stealing from you. Open your own IRA and save it there! RUN AS FAR AS YOU CAN FROM THIS COMPANY

Eff this company. What a freaking joke. I left my previous employer 5 years ago and still cant get my accounts rolled over. I dont know what is so hard about electronic transfer but they cant seem to comprehend how to do it. They are absolutely no help on the phone just refer you back to their crap website.

Their customer service is truly awful. Hope that you never have to call them for anything!

I was told my 401k is not my money its the company money. I dont understand they have people working for them that can not speak no english and rude. Inasked if I can take money out due to hardship I am going through a custody battle. The lady gotten very smart mouth on the phone I cursed her out. Do not deal with these racist people, if your black they will treat you like crap.