Maria
No Goodwill there then !
Booked and paid for workshop for myself and best friend for her birthday present … sadly she was taken seriously ill the night before and we couldn’t go. I asked Jo Downs company to move our dates to another workshop but they refused citing as we hadn’t gone we had cost them money. When I asked how we had cost them money when they now had £190 of mine which included £65 each worth of glass - which hadn’t been used…. So they had in fact made £130 of money because we hadn’t used the glass , they said time and prep. They rigidly quoted their T and C ‘s and gave no consideration to the reasons we couldn’t be there at short notice . There was no goodwill shown by them and I have lost £190 (that I saved up for my friends birthday ) which I cannot replace without saving it up again. I never wanted a refund…. Just the opportunity to share that workshop with my friend. Very, very disappointed in their attitude and lack of customer goodwill. I would not go back there to do this course or any other and I hope they enjoy my money - as they obviously needed it more than I did!