It didn't lead to a single call or email from an agency or employer.
Response from Job NexusSep 15, 2020
September 15th, 2020
Kelly,
Thanks for your review. We hope you found value in the CV editing service.
In regards to interest from recruiters or employers, looking at your recruiter outreach report available in your account we see that your information was sent to 41 firms and 9 reviewed your profile in detail.
Since your order was completed in June it has obviously been a challenging economic situation where you are seeking employment. While we can contact recruiters for you, we obviously cannot make them hire you.
A member of our customer service team will be contact by email to help and obtain additional recruiter interest.
Sincerely,
Job Nexus Support
AN
Antoine
To avoid at all cost
Well, first of all I noticed that most of the comments were written by people that just sent their application so eventually they don't even know what's gonna be the result of it = the comment is kinda worthless.
Second of all I do not recommend JobNexus, It think it is a joke.
Once you pay, you'll receive a confirmation email saying that they're gonna select the RELEVANT companies to which they will send your CV and it's gonna take 5 business days.
In my case it took exactly 5 business days I can give this to them at least.
However, maybe I would have preferred them to take more time to select the RELEVANT companies cause once I received the confirmation that my CV has been sent to the companies and I can go to check the companies and status on the dashboard, I realized within 5min that I've lost 55 euros !
They sent it to 15 companies and as example the first one is recruiting people to work on boats/yachts like waiters...etc. The second one is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations.
Guys, I am working in IT (Technologie) on a laptop... with internet... with 3 years of experience in the banking industry contributing in the development of applications. It has literally nothing to do with my knowledges. These were just examples, there was more cases.
I think it's clear that it is not an agent that is selecting the companies but a robot and it needs to be seriously improved.
Of course I was not surprised that after about a month, I've got 0 feedback or contact with a single company.
The most insane thing is that they have recently increased their price a lot (if not the double, it's close to it).
Hopefully this comment could avoid someone to waste 55 euros :) !
Cheers
Edit : order ref 5f203615d1a7d
Response from Job NexusSep 3, 2020
September 3, 2020
Antoine,
As per your correspondence with us, your order has been refunded.
Wishing you well in your job search,
Job Nexus Support
----------------------
September 3, 2020
Antoine,
Thank you for adding the order #.
Again, thank you for the specifics you included in your complaint. We have corrected the mismatch in our system with the yachting company you mentioned. Apologies.
In the coming hours we are emailing you directly with a resolution to your order and also some friendly questions to help us further improve our matching.
Appreciate your patience,
Job Nexus Support
__________________
September 2, 2020
Antoine,
We are sorry you found the service to not be worthwhile. That is certainly not what we aim for. Thank you for including the specifics in your feedback.
Would you mind adding your order # in the review? This way our support can review your order, reach out to you directly and help remedy the situation.
Thanks in advance,
Job Nexus Support
MF
Mariam F.
Worst service I have ever dealt with
Worst service I have ever dealt with. I got 0 responses after 8 months of submitting my application. I do not recommend using this site.
Response from Job NexusAug 21, 2020
August 21, 2020
Mariam,
We're sorry to hear you that you are disappointed. We have no record of you contacting our support ([email protected]) regarding this problem. We would have loved to help.
Looking at the recruiter outreach report from your order back in January, more than 50 recruiters received your information and 8 of them reviewed your information and/or CV.
Things are slow in hiring in architecture at this time, but please feel free to email us at [email protected] and we can take a look if there is anything else we can do to help.
Best Regards,
Job Nexus Support
LL
Leandro L.
STAY AWAY FROM THIS SCAM (Read my experience)
I was promised my resume to be delivered to up to 70 companies, after a month it has only been presented to 39, and only one of the recruiting companies had viewed the resume.
Order #5ef60db44122e
I PAID FOR MY RESUME TO BE DELIVERED TO 70 RECRUITERS, AS IT IS STATED ON YOUR MAINPAGE. THIS WAS NOTHING MORE THAN A SCAM. After a full month only 1 company out of 70 the 70 promised has viewed my resume.
And during this whole process they haven't been able to even use my name properly.
UPDATES:
More than 44 days have passed since the resume was completed, and not a single view from any relevant employer.
The service announced and promised, has nothing to do with the service delivered.
As a matter of fact, yesterday I was reviewing the positions available on Adecco, and according to their policies they DO NOT HIRE immigrants, so there is no sense in sending my resume to them. In addition to this, they delivered my resume to companies like Excel Personnel, who only recruit for Industrial labors, nothing to do with my profile.
Response from Job NexusAug 17, 2020
August 17, 2020
Leandro,
We have emailed you directly with an additional step (at no cost to you) that we can take to help with your job search.
2020 is proving not to be easiest year to be seeking a new job but we do want to help all that we can.
Please check your email and get back to us.
____
August 17, 2020
Leandro,
Thank you for the review. We recognize based on this review that you are clearly unhappy with the service. We reviewed your order, correspondence and investigated your complaints.
We do not have record of you having issue with our work during your many emails with our editing staff in July. Nor do we have any record of inquiry or complaint regarding the issues that you have stated until just a few hours ago.
You communicated over the course of a number of weeks with our CV editing staff and appear to have benefitted from the experience.
Regarding your name. ---> Please recognize that your order was placed under a different name than "Leandro". Hence, there was confusion. Once you informed us as to which name was correct, we see that you were referred to as Leandro in all correspondence and materials.
Regarding the number of recruiters. --> Your job search was executed in the country of choice (we are not stating it here to protect your privacy) which offers to reach up to 70 recruiters. The number is up to 70 because the exact of recruiters will vary based on your industry, seniority and other factors so that we match to only relevant recruiters. In your case, 40 recruiters were matched. It is true their activity has been limited (as you can see live updated in your recruiter outreach report). Such is that current state of the job market.
We will also be in touch by email directly with you later today regarding some additional steps we can take to try to help you in your job search.
Regards,
Job Nexus Support
PS
Paul Stefan B.
Coming with an update after job nexus…
Coming with an update after job nexus replied to me after 7+ days.
They said that after 2 days the agencies needs more time to review my application. I've waited 10 days and still only 1 from all of the agencies has reviewed my application.
Useless, please don't spend your money here
Response from Job NexusJul 26, 2020
July 26, 2020
Botezatu,
We replied in detail to your previous review concerning the same order: https://www.trustpilot.com/reviews/5f14e0303f06f208b4ef4bc8
As previously stated on July 20th, you were invited to contact us at [email protected] at the conclusion of last week (ending July 24th) if you still did not receive additional recruiter interest so we could help you further. ***We have not received any new correspondence from you.***
We are having our customer service team reach out to you on Monday, July 27th with additional help. Please lookout for an email from [email protected]
Please consider that all customer service occurs via email. We do not provide customer service here on trustpilot to protect your privacy.
Job Nexus Support
SA
Sanura
Waste of money
It has been more than two months now that I placed my order.Order Reference - #5ea6f61c66bc4. My CV was reviewed by 6 recruiting agencies (most of them not related to my qualifications or field of work).some of those agencies Hiring maids and I don't have any clue how it's matched with my profile. Anyway, I didn't receive a single call from any consultancies or recruitment agencies. They said It's gonna take some time, but I know It's never gonna happened.waste of money.
Response from Job NexusJul 26, 2020
July 26, 2020
Sanura,
Thank you for your review and including your order reference.
We reviewed your order and your previous correspondence with our team.
As you noted, there were indeed a few recruiters matched to your order that clearly were not appropriate. Obviously, this was not the outcome we desired nor what we aspire to.
We've updated our system accordingly to update the profile of those recruiters so this does not recur.
You have been issued a full refund. You should receive a separate email confirmation of the refund transaction.
Job Nexus Support
SD
Soumi D.
Very USELESS service. Not a single good agency they forwarded to
This is one of the MOST useless services. Firstly, they are not very responsive. Secondly, they would not show you what cover letter they sent and there is a list you can see, but half of them are very unreliable ones especially if you are looking for executive / corporate jobs. Don't fall for this trap and DON'T spend the money here.
Response from Job NexusMay 26, 2020
May 26, 2020
Soumi,
Based on your complaint, we investigated the issues you mentioned.
1. Responsiveness. --> Reviewing your communication record with our team. They only email we have from you is on April 23, 2020. Our team responded to your inquiry the same day.
2. Cover Letter Review. --> We are of course happy to share the cover letter with you. It is available to any customer if they request it or if they select to work with our editing team of writers and former recruiters on their cover letter then customer approval is required. When placing you order you did not select this latter option.
We are emailing you your cover letter directly from [email protected] and if you wish to make any changes kindly let us know.
Any further feedback or requests are welcome.
Wishing you well,
Job Nexus Support
---------------
May 26, 2020
Soumi,
Thank you for your honest feedback. We're reviewing your order to see what went wrong here and will followup both here and by email directly with you.
Job Nexus Support
AM
Amirhossein
Poor CV Review Service.
The assistance on CV review was unprofessional and not so effective. Besides, the process was unnecessarily so long.
Response from Job NexusApr 20, 2020
Amirhossein,
We're sorry to hear that you found the CV Review Service to be unsatisfactory. From your email responses, we understood that you found the service valuable and enjoyable.
We've reached out to you by email for more details to understand what we can do better.
Job Nexus Support
