www.joancee.comReviews of joancee.com

The item is faulty And the company will not accept the return Stay clear of this company order elsewhere Not happy at all

Customer service is really terrible i bought a ring and it was way to small and won't refund my money even though it had not passed their return time after waiting a month to get it I sent pictures to them and still had the tag to the ring I had to buy another ring from them since their sizing chart is messed up if someone is measured at a 10.5 ring size and it don't fit then obviously someone messed up the ring if the 2nd ring don't fit I'm calling my credit card company and having them refund the money cause this is bullshit

The jewelery is terrible the service is terrible. They dont have a phone number for you to call when you need something. When you put up a bad review up on them or have your credit card company dispute the chrages because they are so late with your stuff then they will offer to pay you money to take down the bad review and drop the dispute then they wont pay you after you do all that. This is by far the worst company ive ever dealt with. If you order from here then good luck with getting your stuff or getting good stuff.

I did not read the reviews before I ordered. I wish I did. Tracking links are not working. Customer service taking a whole day to respond. I don’t know exactly what they are doing. I have not yet received my product and it is past the delivery time. Really, really bad experience.

Haven't received anything I did an exterdite on May 23 2025 still have received anything emailed numerous of time no response spend almost 200 dollars

Unfortunately I can’t give 0 stars. I ordered a necklace in November 2024 which, when it arrived was clearly not emerald as it was described on the website. Tried to return, at my additional expense, to the address given by them, only to have my parcel returned months later, in May 2025, “not found at this address”. They will not give a refund until they receive the item back. Later, found the same necklace online with another retailer for £15, delivered, rather than the £75+ I am out of pocket!

Like a lot of others, if I could leave a 0 I would. I wish we would have read reviews before ordering. My wedding set was ordered May 7th and I still haven't received it as of May 27th and it shows there was a delay in customs for almost a week now. Delivery was supposed to be in 9 days and nothing. I have disputed this with my credit card company. What a waste of time.

Do not buy from this company- they do not accept returns or refunds. They do not answer messages. I am now stuck paying for a ring that is too big and is actually ugly so I will never wear it. It's still in packaging it arrived in but they just keep stating they do not accept returns for wrong size. They got me to send photos proving the ring is in original condition but now just keep stating they do not accept returns for customised items - its not customised at all. Avoid this company!!