www.joancee.comReviews of joancee.com

Awful experience- was given a beautiful ring on proposal for it to lose half of its stones a few weeks later. Barely even wore it out of the house and since replies from the company have been awful. Absolutely no customer service, no apology. They offered to give me 40% off of a new purchase… but we don’t want a new purchase this ring was special it was our engagement ring and now I don’t want my partner to buy another ring from this company for it to fall apart again. It was a waste of money. Don’t recommend! Don’t buy!

Ware nie geliefert Trotz im Voraus bezahlter Ware kam der Schmuck nicht an. Nie,nie wieder!!

I was given an engagement ring earlier this year - one which I had picked out on line and fell in love with. Unfortunately, I hadn’t read these reviews until after our order was already submitted. Within days of wearing it, one of the stones fell out. Replacement was a complete hassle, but finally we were sent a new one - weeks and weeks later. Fast forward about 5 months: yet another stone fell out AGAIN but on the replacement ring. This company turned our engagement ring experience into a complete disaster. Steer clear of their products and their business. In the end, I’m going to go pick out another ring and toss this one out. It’s not even worth getting yet ANOTHER replacement ring.

Honestly just don’t bother with this company. I ordered an item 2 weeks in advance as a small vacation gift. Delivery said 5-7 days. It’s been 10 days so far, no item. When speaking to them via email or on messenger as this is the only form of contact, they take 3-4 days just to respond then when they do it’s 1 sentence. Honestly - just go to a jeweller don’t bother wasting your time because the cancellation process is another absolute joke, after 48 hours you can’t even get a full refund. I honestly don’t care they can keep the money, just goes to show how slimy and horrendous this company is, it’s basically a day light theft service. Don’t do it even if you’re desperate, don’t do it.

Very poor quality and takes about double of shipping time then their promise. DON'T BUY!

If I can do a negative 5 review I would! My boyfriend ordered me the heart ring and within 2 weeks a stone fell out and it completely lost it shine . I emailed their help center and said I wanted a refund. I was told I can get a 40% discount on my next purhase . I told them I would never buy anything from them again why would that help me ? Then they said I could return it and pay the shipping and then they would reimburse me 10% of the shipping and they would fix the stone and send it back. Horrible jewelry, horrible customer service. Do not buy from them for 200 bucks I expected more. They are nothing more than costume jewelry at ridiculous prices.

This company is an absolute disgrace. Joancee Jewellery is not just unprofessional — they are scammers. I placed an order expecting delivery in 3–5 business days, as clearly stated on their website. No mention of any processing delay, no warning of extended wait times. But when the item didn’t show up, I reached out to cancel. What did they do? They suddenly threw a so-called “cancellation policy” at me — something that was NEVER shown or available at checkout or anywhere on their site — and told me I would only get 50% of my money back. That’s right — they kept HALF my money for something they failed to deliver on time. This is theft, plain and simple. They hide their made-up policies, lie about shipping times, and then penalize you for their failure. A legitimate company doesn’t make up rules after the fact to rob customers. These people are dishonest, unethical, and operating on shady practices that border on fraud. DO NOT TRUST THEM. Save yourself the frustration, the lost money, and the lies. They are not a real brand you can rely on — just thieves with a checkout page.

I tried to return a ring that was just a very dull piece of jewelry. It was unused and still had the label on it. They make it seem like it is easy to do returns but their customer support is horrendous. I'm still waiting for answers and a return address or return label. Maybe delaying tactics hoping you'd forget! Very dissatisfied customer PS. Their reply to my comment here is laughable - they never truly attempted to answer my questions and the only response they ever gave me was "read our return policy". Well I did read it and yes you should be refunding me . They never gave me a return address to send it to so that I could determine the cost of shipping. They're a joke - don't bother dealing with them