www.joancee.comReviews of joancee.com

Firstly I never moan but I have to leave and honest review. My partner purchased a ring for me from this website. He proposed with it but it was too big ( their sizing is definitely out!) I tried to just get the ring re sized at a local jewellery store but because of the material they couldn’t do this without damaging it. I contact Joancee to exchange for size down. Their communication is terrible , waited two weeks to get a few reply’s and they draw out the questions which they could just put in one email! They need order ref, photos of ring and will ask if ring size sticker still attached. Obviously my partner removed this sticker to propose so now the company refuse to take it back. No where in their website could we find stating this on the returns policy ! Also if you happen to be successful in them allowing you to return it then you will be expected to pay the shipping and import charges etc. Save yourself the pennys and go to a uk site to a known company , you get what you pay for!

Lovely ring and arrived fairly quickly, but I would never advise ordering from this shambles company to anyone. Once they got your money they’re nowhere to be seen or heard, can’t contact them and get no reply if you do, they’re not interested. Got a ring and asked to exchange for a slightly smaller one or refund as it clearly states 60 day return policy. But just not interested once you’ve made that purchase. Please please don’t be fooled by the cute pictures and trash talk all over their page about warranty and customer service . It means nothing. Spend a bit more at a reputable company

Honestly so fed up with this company. Ordered my wedding ring in May and it’s now June. Weeks of asking where my ring is. I think it’s somewhere in the uk but went to a wrong address. Now there asking me to find it. Honestly pay a little bit more and get a ring from a reputable company. Save yourself stress and a massive head ache. I’ll probably just contact my bank for a refund as these won’t give me one. Please do not shop here

Ring was a gift that took 6 weeks to turn up as they blamed my husband for not sending an address he had to pay more for them to resend. Arrived and was too big and now they're ignoring every email. Message etc so I can't return the item. Facebook messenger just says to use live chat, which doesn't work.

Ordered a month ago and haven’t received anything. They’ve sent a tracking number but it doesn’t exist when you actually try to track it. I need to contact my credit card company to ask take the money back.

Tried to make a purchase using PayPal which is one of several pay options and nothing! They offered very attractive discounts and this was to be my first purchase. Beautiful costume jewelry and they were running specials only I was unable to complete my purchase when their system spit back a message regarding "invalid zip code" which makes no sense. They offered a multitude of acceptable payment methods so I chose what's worked out best for me when I'm trialing a new company--PayPal. My purchase "got stuck" repeatedly and I couldn't figure out what I'd done wrong so I wrote to Joancee Customer Service. Nothing. Today is 12/06/2023 and nothing. So, I went "adventuring" looking at other consumer sites, and to my utter dismay, I am not the only one they've displeased. Perhaps it's a bit more difficult to SCAM the consumer when using PayPal. I am always reluctant to use other forms unless I've built up a relationship of trust. In this case that is not going to happen. Wrote to them asking for help. Saved screenshots of my attempts to communicate and--nothing!