Dwight W.
Everything went smoothly, until...
Everything went smoothly, until I had to deal with M&T bank... Please consider switching them out with an institution that has a functional customer service department
Response from J.J. Best Banc and Co.Jun 18, 2026
Thank you for taking the time to share your experience, Dwight. We're glad the process on our end went smoothly! We're sorry for the frustration you experienced with M&T Bank's customer service; that is not the experience we want for our customers. We take feedback like this seriously and will absolutely factor it in. If there's anything we can do to help resolve any outstanding issues, please don't hesitate to reach out to us directly. We value your business and appreciate your honest feedback!



