JiuFang E-commerce LogisticsReviews of jiufanglogistics.com

The local warehousing service damaged several of my boxes during handling

I’d leave 0 stars if I could. JiuFang completely messed up my supply chain. Several boxes arrived looking like they’d been dropped off a building, and their tracking portal is a joke—it barely ever updates. Customer service completely refused to take any responsibility for the damages. A total nightmare for any e-commerce seller.

Terrible experience with JiuFang Logistics. I used them for shipping my inventory, and it's been a total nightmare. They hit me with massive hidden fees that weren't in the original quote, and my cargo was delayed for weeks with absolutely zero proactive updates. Customer service is practically nonexistent; they just ignore your messages when things go wrong. If I could give 0 stars, I would. Stay far away from them!

Ordered on Amazon an item that was supposed to be a Christmas present on December 16th 2025. Sadly, didn't notice that it was from a 3rd party seller using this shipping company. Tracking sent to us shown that it was "shipped" and then started to display "Delivery Exception", and then stopped updating on Dec 27th 2025, after it says "in transit" again. Sent email to the company many times without any reply. Their site said you can chat with them but only using WhatsApp, which I don't have nor want to use. Had to open a ticket with Amazon for a refund, while feeling horrible that the Christmas present never arrived.

Very poor customer service and unacceptable lead times to ship product. Extremely hard to do business with them when they repeatedly fail to deliver.

I would like to express my disappointment regarding the service I received from your company. The delivery personnel did not bring my bed frame upstairs to the second floor, and instead, asked me (a female) to carry it up myself. When I declined, he rudely informed me that he was not paid to bring the bed frame upstairs. This experience was highly unprofessional, and I was appalled by the lack of courtesy and respect. Based on this experience, I would not recommend this company to others.

Well, I think worth the company. xlcourier.com in the UK. Management says your delivery is not a priority for us. you have to wait. waiting over a month now. They have my phone number registered. so no more replying to my messages.

Tbh, it is the worst company you can ever work with. NEVER EVER don't fall into trap of doing business with them. 1) They give cheaper prices but after they got the cargo into their warehouse, they increase prices $0.60. 2) They overmeasure the cargo to rip you off. 3) They overpromise and under deliver. They made up lead times to charge you more 4) They tell you lies in any step of the shipment to cover their other lies. 5) They even rip you off more by using cheap and connecting flights. Overall, they are a piece of crap. I am curious about the Amazon SPN's criteria to be selected. It makes no sense at all. They are so unprofessional and scam kind. If you want to give them a chance, sure go ahead :)