surabhi S.
Strong Warning: Avoid Jio Worldwide for USA to India Shipping
Strong Warning: Avoid Jio Worldwide for USA to India Shipping I strongly advise against using Jio Worldwide for any shipments from the USA to India. My personal experience was exceptionally negative, marked by a complete lack of support and significant financial repercussions. They provided inadequate guidance on proper listing procedures, which proved critical. When my courier inevitably became stuck with Indian port authorities, Jio Worldwide offered absolutely no assistance, despite their high service charges. After receiving payment, any problems were immediately blamed on me (the customer) for the listing or other issues. Crucially, they refused to coordinate with FedEx or any other courier to help release the shipment. I was constantly forced to initiate contact just to get updates on my package's status. Ultimately, my father and I had to personally handle the entire process of getting the package released in India, incurring heavy customs duties that Jio Worldwide completely washed their hands of. Save yourself the headache, hassle, and extra cost—choose a different shipping service.
Response from Jio Worldwide - Best Shipping and Moving CompanyJun 13, 2025
We are truly sorry to hear about your exceptionally negative experience with your recent shipment from the USA to India. We understand your frustration and the significant financial repercussions you faced, and we sincerely apologize for the stress and inconvenience this caused you and your father. Your feedback is incredibly important to us, and we take your concerns about inadequate guidance, lack of support, and the challenges with customs duties very seriously. It is clear that we fell short of your expectations and our own standards in this instance. We would like to investigate this matter thoroughly to understand exactly what went wrong and to ensure that such issues are not repeated. To do this, we would greatly appreciate it if you could contact us directly at your earliest convenience with your shipment details. This will allow us to review your case comprehensively and address the specific points you've raised regarding listing procedures, communication, and coordination with courier partners. We are committed to providing reliable and supportive shipping services, and we regret that your experience did not reflect this. We value every customer and strive to ensure smooth and hassle-free international shipments.