J.INGPassionately designing European chic, sophisticated, modern, feminine and ready-to-wear with exceptional quality in a versatile and effortless attitude.
J.ING (jingus.com) has 706 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
Excellent
Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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Showing 485 reviews with 1 star · Clear filters
Anna T.
I ordered a dress more than 2 weeks ago and still didn’t receive it. Customer service is not responding and I need this dress by December 17th. Don’t order here. Disappointed ☹️ If you see my review, my order# 170077
Response from J.INGDec 9, 2021
Dear Customer, sorry for the long wait, it seems your item is a pre-order item, our agent will contact you through email and get this solved ASAP.
erika G.
I recently ordered and returned because nothing fit, when returning I indicated I wanted a refund and not store credit. When the return was processed they only sent me store credit and won’t give me a refund. I want my money back.
Response from J.INGDec 8, 2021
Dear sorry for the experience, we can definitely help you with this, please email [email protected] to solve this for you.
Fiona
Very bad quality and awful service, I returned 3 times in one package, they said that only received 2 items and didn’t return back another item money to me, I don’t recommend this company
Response from J.INGDec 6, 2021
Dear, Sorry for your experience. All return items will be quality-checked before issuing a refund. If you have any inquires about your return item/refund amount, please contact our [email protected], we will check again for you and solve the issue ASAP.
Grace
Customer Service SCAM! I have sent numerous emails and phone calls and no answer or reply!! I have made two orders. One has been shipped very quickly-but still have not arrived. 2nd order has not even be shipped and no word from them. How do I get in contact with someone from this website. Very disappointed.
Response from J.INGDec 1, 2021
Dear, we are deeply sorry for the wait! Your first package might be shipped from our warehouse overseas, thus, shipping might take a little longer to be updated; you can simply provide your order number, we will get this sorted for you ASAP.
Beatriz
Awful experience. Never received my package and they can't cancel the order. Bad customer service!
Response from J.INGDec 1, 2021
Dear, we are truly sorry for your experience! If your order has already been shipped, we are unable to cancel it for you; however, you can simply return it when you receive it. Once returned, you can then contact our [email protected] to waive the return fee for you! Hope this solved your issue.
Mobina T.
Scam scam scam at this point. Ordered about $80 stuffs and it’s been 2 months and I have not yet received my package. I have emailed them and they always send a link for tracking the item. Like yes I had the link before contacting you all and it’s been sitting in that one location for more than 2 months what am I suppose to do with the tracking link. Horrible customer service
Response from J.INGDec 1, 2021
Dear， we are truly sorry for your experience. Would you mind providing your order number and we will get this solved for you ASAP?
mariem A.
The size are not regular. The L size is an S . Be careful don’t buy here if you are a real L size. The return policy are disgusting . There is no return label to downlowd and it s not free, I want to return the smal items, the return fees from canada cost me 100$ Seriously !!! Last time buy here for sure! 😤
Response from J.INGNov 22, 2021
Dear, We’re truly sorry to hear that the product does not fit you well. We must inform you that due to the uncontrollable chance to be charged duty and taxes again for international returns, we only offer discounted return labels for US continental orders. For international return, Please contact our [email protected] for further assistant!
Claire M.
This business is such a SCAM. I placed my order almost a month ago and still have not received it. I have called customer service 6 times every day this week and no one will pick up. I have also sent emails every single day. CUSTOMER SERVICE DOES NOT EXIST. I received a tracking number and it will not allow me to track me package. I would not suggest ordering from this website. There is no one to help and I doubt I will ever receive my package. Be careful wasting your money here.
Response from J.INGNov 22, 2021
Dear, We are truly sorry for your experience! We have agents to answer phone calls and emails every day. We will investigate this issue further to prevent it from happening again! Please provide your order number, we will check and update it for you!