Vivien L.
Poor Quality and Customer Service
Don’t order from here!! My order took over a month to arrive and the clothing quality is terrible. The blazers are so thin and feel very cheap. The sweaters are also poorly made with uneven stitching. I was so disappointed I ended up returning everything. It’s ridiculous how their prices are so expensive but the quality is at the same level as Shein. They only offer store credit or else you would have to pay for your own label to ship it back. I shipped my entire order back (total of $130.08) for a refund, but they sent 3 separate refunds of $32.52 and charged me an additional $32.52 when it should’ve been a refund. I only received $97.56 back when it should be $130.08. I already explained to customer service and sent a screenshot of the refunds and charge, but they said they already refunded even though my bank account states otherwise. Will try to talk to customer service, but if they continue to be unhelpful, I’ll have to request a credit chargeback with my bank. UPDATE 1/24 Jing is claiming they refunded $130.08, but I only received $97.56 back on Jan 21 and a charge of $32.52 on Jan 18. My bank account shows it as a charge , not a refund. This is a mistake from your company.
Response from J.INGJan 24, 2022
Dear Vivien, thank you for sharing your experience! It seems our agents do offer a full refund ($130.08) for order 191012 to your original payment method via Shop Pay Installments. We will check with your payment company for this issue further. In the meantime, you can always contact [email protected] for any inquiries.