J.INGReviews of jingus.com

Response from J.INGMar 14, 2022

Dear Renata, thank you for sharing your experience! Please do not worry, we will help you cover. If you do not accept green returns, you can choose our regular return option. Our customer care team is experiencing high contact volume, if your last email was sent during the weekend, please wait for the coming Monday to get a response. If we missed your call, please leave a voice message with your order number and the issue, we will get back to you when we are available. Or, you can simply leave your order number, we would love to solve the issue for you within 24 hours.

Response from J.INGMar 10, 2022

Hi, sorry for the inconvenience caused to. For US customers, we can provide store credit refund ( free return shipping fee for J.ING label) and original payment method refund ($7.99 return shipping fee for J.ING label) . For international customers, due to the uncontrollable chance to be charged duty and taxes, we can't provide the return label. You can return the item(s) at your own expense. You can see our return policy at https://jingus.com/pages/return-policy. If you have any questions, please feel free to contact us via email or livechat.

Response from J.INGMar 9, 2022

Dear， thank you for sharing your experience! Orders will normally be shipped within a week, based on your situation, please soon provide your order number, we will check and get back to you within 24 hours! Thank you for your cooperation!

Response from J.INGMar 1, 2022

Dear Marlene, thank you for sharing your experience with us! We are sorry to hear our product did not meet your expectation! We will definitely report your feedback to the related department. In our continued effort to minimize waste and lessen our impact on the environment, in another way also to shorten the return process, we offer a green return to customers who choose to keep the item(s) instead of going through the returns process; if you are not interested in this option, you can definitely go through our regular return process. Please contact [email protected] to request a regular return, our agents are happy to help!

Response from J.INGFeb 13, 2022

Dear Customer, thank you for sharing your experience with us! It seems your package might got lost during the delivery. Please contact [email protected] for further help! We can definitely solve this issue for you!

Response from J.INGFeb 1, 2022

Dear Shizuka, thank you for sharing your experience with us! We totally understand the post-purchase anxiety when the tracking is not updating. Most of our products are shipping from our warehouse aboard, thus the tracking will be updated once the package arrived at your local carrier’s facility. Our agents will contact you within 24 hours to solve this issue, please check your phone and email for the next 24 hours.

Response from J.INGJan 27, 2022

Dear Customer, thank you for sharing your experience! It seems your package might be delayed, would you mind providing your order number, we will definitely solve this issue for you!

Response from J.INGJan 26, 2022

Dear Jean, thank you for sharing your experience with us! We checked your order 201737, the return shipping fee does waive for you. You might get confused with the original order shipping which is non-refundable. However, we totally understand how you feel about receiving the wrong item and we appreciate your time to return it back. Thus, we made an exception for you, the original shipping fee has been refunded to your original payment method. Please allow 5-7 business days for the refund to be released to your account. Thank you for your patience and we will definitely serve you better next time!