J.INGReviews of jingus.com

Response from J.INGMay 25, 2022

Dear Momo, thank you for sharing your experience with us! The pre-order information can be seen in your shopping cart and your order confirmation email. We also mentioned more detail in your confirmation email stating that the estimated in-stock date for pre-order items might change due to shipping/covid/manufactory reasons, if you are urgent, you can contact us to ship the in-stock items first. We are happy to help! In regards to the return shipping fee, we have other options to waive the return shipping fee. You can contact our [email protected] or visit our return policy page for more detail.

Response from J.INGMay 18, 2022

Dear Monique，thank you for sharing your experience! Our customer care team are experiencing high contact volume, please wait for 24 business hours to get a response. If we missed your call, please leave a voice message with your order number and the issue, we will get back to you when we are available. You can also provide your order number here, we will follow up with you shortly.

Response from J.INGApr 28, 2022

Dear Dugan, thank you for sharing your experience with us! Would you mind providing your order number, we will investigate further and get back to you ASAP!

Response from J.INGApr 24, 2022

Dear Denise, Thank you for sharing your experience with us! Our customer care team is experiencing high contact volume, please wait for 24 business hours to get a response. If we missed your call, please leave a voice message with your order number and the issue, we will get back to you when we are available. Or, you can simply leave your order number here, we will get back to you ASAP! Updated: Thank you for the information! The return label has been emailed to you. However, we still did not find your previous contact email, would you mind confirming if the email that you've used to contact us is the same on file so that we can investigate this issue further to eliminate the wait for other customers. Thank you for your cooperation.

Response from J.INGApr 23, 2022

Dear Atousa, thank you for sharing your experience with us! In regards to the pre-order items, order processing might be delayed due to shipping / manufacturing reasons. Thus，we informed in your order confirmation email that you can simply contact us to ship out the in-stock items first to reduce the wait. Our customer care team are experiencing high contact volume, please wait for 24 business hours to get a response. If we missed your call, please leave a voice message with your order number and the issue, we will get back to you when we are available.

Response from J.INGApr 20, 2022

Hello, sorry for the inconvenience caused to you. Please contact our customer service to check your order status via phone, live chat or email [email protected]. Thank you for shopping at J.ING

Response from J.INGApr 11, 2022

Dear Marlene, thank you for sharing your experience! It is a misunderstanding of the return options. If you do not want to accept our green return option, you can ask for regular returns. Please contact our [email protected] for further assistance.

Response from J.INGMar 16, 2022

Dear， thank you for sharing your experience! We are sorry the cloth did not fit you well. Please contact our [email protected] by providing your order number. We can provide you with other return options: store credit return or green return, which does not need to pay the return shipping fee.