Stephanie T.
DO NOT PURCHASE ANYTHING FROM THIS…
DO NOT PURCHASE ANYTHING FROM THIS SITE. I placed an order on September 9, 2022 for a large order (over $300). The website had noted that some of the items were preorder, but listed a date of September 12 for restock. Thinking that it would only be delayed for a few days, I went ahead and placed the order. It is now October 18 and my order still hasn’t shipped (with the exception of one item). Additionally, they sent me an email yesterday saying that one of the items is no longer available so they will issue me a store credit. This is plain ROBBERY. What kind of place issues a store credit for a product they can’t even provide you!? I’ve never had a shopping experience as poor as this. I’ve reached out numerous times and their responses are always extremely delayed (probably because all of their customers are complaining about not receiving goods). They also refuse to issue any refunds even though their customer service is horrible and they can’t even ship anything on their site to you. I imagine that once I actually receive my goods (if that ever happens), they will also refuse to issue me any refunds that I request (even though they state that you can return items for a full refund on their site).
Response from J.INGOct 23, 2022
Hello, sorry for the inconvenience caused to you. Because lots of products were stuck in customs several weeks ago, many orders could not be shipped out in time. We will issue the refund for unavailable items, please contact our customer service for further help via email or WeChat. Thank you. Again, we apologize for any inconvenience this may have brought you. Thank you for supporting J.ING!