J.INGReviews of jingus.com

They moved（UPS said), a return (10 days ago) is hanging and I paid for freight. No notification with new return address at all. No reply to my emails for new address from J.ING CS. Quality was not good at all, a tweed dress with 6 buttonholes 5 buttons, as per product picture online, it should be 5 holes only. Have never put it on. I might need to pay for freight for it back to me and I will never wear it since people can laugh at me about the weird design. Still have Aug. 2022 order not yet shipped. They cannot provide a date. They didn’t tell me the order had been shipped and stuck somewhere.

This site is a TOTAL SCAM! Don't give them your money. I placed an order in September. At check out, I learned most of the items I ordered were out of stock and would take longer to ship. The timeframe I was given was about 14days from the order date. I found it odd that they were not transparent about the items being out of stock to begin with but I tried to keep an open mind. In the days following, I kept receiving emails marketing the very same items that were supposedly out of stock. They also kept running all kinds of promotions on these very same items. Weeks later, I started to contact them about my order as I had not received shipping confirmation. I finally heard back and they tell me that the factory is facing too much demand and that the J.ING team is also not able to service their business volume. However, during this time, they keep running promotions and email campaigns advertising the same pieces that were out of stock. I lost my patience and asked for a refund. They asked me for my pay pay account then they asked for my CC number and swift number which was confusing to me. Then they stopped answering emails-- before this they would respond sporadically. I called their number and they have a pre-recorded greeting that says they do not have service agents available to take calls. I opened a Better Business Bureau case against them and they have not even responded to that. I finally worked with my bank to open a fraud case. If you see this in time, pleas don't waste your money on this scam. In their reply, the fraudulent "merchant" says I should contact their customer service team which is such a joke! Their team does not respond to emails and they told me they have no way of refunding people! They asked for my credit card and my swift code which is total nonsense. They say the order is stuck in customs which is what I have seen them tell so many other clients they scammed. They initially told me the factory was behind in production and that they did not have some of the items. Don't fall for it! This is such an evil and shameless operation. I hope the law cracks down on them.

If I can give no stars I would.. I placed an order early this month and emailed them And said I need this by the end of the month for my travel. They’ve replied two emails back, and said finally the clothes sent out on the 17th and will get here 7-10days.. then no news. Like many others.. will probably put a dispute on my credit card. Really bad experience.. hope they go back to how they were before Please …

This is my first time purchasing their clothes and I don’t think I’ll purchase again. Products are looking decent but the customer service is SUPER BAD!!!! I purchased my product over a month ago and haven’t got any details yet. I’m still waiting and sent over 6 emails to the customer service. No one response me. Poor service and management. I’ll never purchase again

Very bad experience. Buying from this website a big mistake. I didn’t recieve my order until today. I emaild them many times no one answer me.

Scam! Scam ! Scam! Do not buy!!!! They did not ship all the items and never refunded me for the items they didn’t ship. Also they gave me incorrect address for return. I had to pay for return, and order came back to me. Zero response from customer service!!!

I wanted to try out this brand because the items are all so gorgeous but the items i bought the pants are so short for me so i wanted to return them. but they won’t let me return anything. they stop emailing me and will never pick up their phone for customer service and i even went to DM them on instagram and they kept telling me to keep the items and they will give me a gift card but i don’t want it. it is taking longer to return these items and now they stop answering my messages even tho i read recipes are on

Terrible, I bought clothes on this j.ing website on August 30th, but I haven't received them after so long time, and the tracking history has not been updated. I tried all sorts of ways to contact them, but I got no response.