J.INGReviews of jingus.com

Their email customercare (at) jingus DOESNT EVEN WORK. Order never shipped it's been a week since I should have received an email. Filed a credit card dispute for my money back. What an annoying and cumbersome process. J.Ing has one job as a retailer: Do your job. People will dispute for their money back. I hardly give non-well known stores a chance because of poor experiences time and time again. I'll stick with the trusted Macys, Lululemon, Ann Taylor, Banana Republic... Edit: After filing a credit card dispute, the order was almost immediately shipped. Products 3/4 ordered looked nice, but quality is very reminiscent of fast fashion quality and fitting. I'm wary of ever ordering in the future.

This is going to be long but it’s my experience with this company. I was super excited to order since I saw unique pieces and they looked like they were super good quality. I ordered on November 14 , 2021- not even after Black Friday- and I am still waiting for an item from my $250 order. I have contacted j.ing multiple times and the first time they told me that one of the items I ordered was actually a preorder so it’s taking longer. It never said that when I ordered it and there was nothing to inform me about a preorder item so I just decided to wait a bit longer. After almost a month and no update, I emailed again. They said they would ship the rest of my order separately and it arrived on Dec 16. I am still waiting on the Docie Leather shacket. It says it has been in Compton CA since December 7th and departed the shipping facility on the 28th with no further updates. I live 1.5 hours away from Compton and as of January 11th, it still hasn’t arrived. I understand that with the holidays and covid still going around that there will be some delays. But it would be better for the company to be upfront about their shipping times. I got free shipping and didn’t expect to wait over 2 months and then some for an order to be complete. Had I known I wouldn’t have ordered since my order had a lot of F/W styles. Customer service has been pretty on top of answering my questions within a few days, but I haven’t heard back since I asked about the status of the last item. Quality wise, the clothing is not bad but sizing is an issue for me. They run small for bottoms so make sure to measure before ordering. I am midsized and have larger hips so they didn’t even zip all the way up on me. I also ordered the Emilie fuzzy sweater and it’s itchy but cute It also smelled awful like chemicals and burnt tires. The first wash I made the mistake of washing with clothes and all my clothes smelled like it. After a second wash it still has the tire smell. I am only planning on keeping 3/8 items and want to return the other as soon as possible but their policy asks to wait for the last item in the order but I fear they will tell me my order is no longer return eligible due to how long it is taking. I will not be ordering again.

The tracking number says not found. So I'm kind of confused on how I'm supposed to track this? This is a Christmas present for my daughter.

Cheap material. Their products are produced in China and then shipped to America, which is why my order took over one month to deliver. My order did not look like in the picture. Avoid this brand.

Waiting for more than a week and the products still haven't shipped. Please let me know what’s going on?

I’m pretty annoyed because it took two weeks to receive my items, I returned part of the order, and it’s been two weeks since my return package was received and I haven’t received an email about a refund or processing or anything. I just want my money back.

I am satisfied with many of the items that I received except their sweaters. The material is really cheap for the price I paid. I left sincere reviews for the items but only the good reviews showed up and none of my negative reviews appeared. Very disappointed. I love their style but their dishonesty is just unacceptable!!!!!

It’s a scam. No tracking, no response from customer service. Hope they get shut down ASAP. Update: After this review, I was contacted by customer care. I’m sure this was an issue caused primarily by Covid. My order was canceled and I received a refund & gift card. If you’re looking for fast, reliable delivery or a tracking number, look elsewhere. Can’t speak to quality, since I did not receive. But customer service was nice once they reached out.