Passionately designing European chic, sophisticated, modern, feminine and ready-to-wear with exceptional quality in a versatile and effortless attitude.
J.ING (jingus.com) has 706 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Also known as
jingus.com
Website
jingus.com
Category
Clothing & Underwear
Location
City of Industry, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: November 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Unfortunately my last purchase nothing fit. I think the quality for the price is amazing and you truly find some amazing pieces here. I for the most part love shopping here, i would say the only issues i have are with the sizes that can sometimes vary.
EV
eva
Aucune réponse
Ayant fait une première commande il y a quelques mois sans rencontrer de problème, j'ai décidé d'en passer une seconde (d'une somme assez importante) le 22 Septembre. Cela fait maintenant plus d'un mois, et le colis n'a toujours pas été envoyé. J'ai également envoyé un mail à deux reprises, aucune réponse de leur part.
Response from J.INGOct 30, 2022
Hello, sorry for the inconvenience caused. Because lots of products were stuck in customs several weeks ago, many orders could not be shipped out in time. Please contact our customer service to check the order status.
There have been a lot of emails recently, so the customer service response is delayed. If you don't receive a response after 48 hours, please resend the email.
Again, we apologize for any inconvenience this may have brought you. Thank you for supporting J.ING!
CM
Catherine M.
Les vêtements sont de qualité.
Les vêtements sont de qualité.
Mais dernière commande 288297 pour 98,23€ n'est jamais arrivée., Malgré mes réclamations, aucune réponse de leur part.
Response from J.INGOct 23, 2022
Hello, sorry for the inconvenience caused to you. Because lots of products were stuck in customs several weeks ago, many orders could not be shipped out in time.
We have replied to your email. Please check it.
PP
pranita P.
Not Delivered
Not Delivered
I have placed a total of three separate orders , first arrived all good nice dress,
2nd I wanted to return to the items out of four they offered a 40% return and said to keep the items because they’re actually in China and not in Los Angeles and the city of industry as a claim. Not received refund.
My third order was basically placed a week after my second order so I didn’t know this was going to happen that was for $118 there’s four items never arrived it’s been one month and one week. Emailed and I have tried to call no one answers the phone no one has returned the email.
I did purchase through PayPal so I had to file a claim at PayPal.
Separate note on the orders they’re medium is a small their clothes are really really tiny made for Chinese tiny people.
None of the clothes are consistently sized. Runs on small side,
Size small is like extra small, medium is more like a small I am assuming large will be more like a medium something tells me large won’t really be a large
.
Response from J.INGOct 10, 2022
Dear customer,
Sorry for the inconvenience caused to you. We offer green return and regular return. If you don't like a green return, you can do regular return.
For the order status, please contact our customer service [email protected] to check it. There have been a lot of emails recently, and the customer service response may be delayed. If you don't receive the reply after 48 hours, please resend an email.
Again, we apologize for any inconvenience this may have brought you. Thank you for supporting J.ING!
TA
Tasiha
So I ordered a pair of faux leather…
So I ordered a pair of faux leather shorts in a medium. After 2 1/2 weeks I finally received. The quality is actually really good. The issue is I am a size 8 ( which was what the size chart claimed a M would accommodate) The shorts were SO SMALL that my daughter who is a 0 were able to fit them SNUG. At this point the reviews I’m reading, does it even make sense for me the send it back?? I’m very disappointed.
Response from J.INGAug 14, 2022
Dear Tasiha, Thank you for sharing your experience! You can definitely contact our [email protected] to initiate a return. We are here to help!
JD
Jia D.
Too many packages for two orders and slow shipping speed, but great clothes!
I would like to say the clothing is awesome. The quality surprised me without good it was, I may have some really cute items. My only gripe with the company is they send everything piece by piece which is highly annoying, especially when you need something and you are promised three to four day shipping. First of all, you can forget that time frame because it definitely came way after 4 days. I'm sure covet has something to do with it, so I'm not super upset, just a bit miffed. I placed two orders, and I probably got eight packages. Some packages had one item in it, some packages had multiple items. I can't stand that I am not able to really track my purchases because when I think it's coming, and ends up being one item when I've ordered over 30. I wish the company would get it together and send out the items all at once. I would be willing to wait for that rather than get so many little packages. I tend to lose track, and I don't even know if I got everything I ordered because they just came so sparsely. I really hope my next experience is not like this as I'm about to place another fairly large order with this company. If I get everything at once, I will change my reading, but for now, I'm giving three stars before this year waste of plastic and my time. I hate being excited over something only to be disappointed once I receive the package. I know I order a lot, but it shouldn't matter. I've ordered from many companies as I am a shopaholic, and I've never dealt with anything like this before. It just really got on my nerves to the degree. Other than that, the company is pretty cool. They have an insider program I strongly urge you to join if you like their clothing. I've got over 950 points which will get me a $30 gift card right away. I think that's super cool. I'm just earning points as I would shop anyway. Honestly, for me, it's the professionalism. Sending out eight packages when you place two orders is unprofessional, in my humble opinion.
Response from J.INGApr 22, 2022
Dear Jia, thank you for sharing your experience with us! We totally understand the post-purchase anxiety when your packages were sent separately. Since we have multiple warehouses, your order might be shipped separately due to inventory availability. We definitely understand what you are coming from! We will try our best to prevent it from happening again! Please contact us at [email protected] for your future orders, we will try our best to prepare your order all in one package.
DS
Diana S.
Very long shipping
I received my order in 1.5 month. Shipping was very long, clothes are good quality but it usually hit or miss. Sizes are inconsistent. I wear Xs but I have to buy S from J.ING. My friend wears S and I bought her a medium size dress from J.ING and it was too small for her.
Response from J.INGDec 27, 2021
Dear, sorry for your experience, would you mind providing your order number, our agent will check and get back to you ASAP!
JU
Jules
Average
They quality is average for the amounts you paid. You need to pick your items carefully. It could be a hit or a miss. I got a really cute high quality sweater and a not so good cardigan at the same time. Return the cardigan and keep the sweater.