JinchanhomeReviews of jinchanhome.com

Response from JinchanhomeAug 3, 2026

Hi M R, We’re very sorry to hear that the items did not match your expectations or the product photos. This is not the experience we want for our customers. We would appreciate the opportunity to look into this and make it right. Please reply to our email with a few photos of the items you received, or contact us at [email protected] with your order information. Our team will assist you with an appropriate solution, such as a replacement or return. Best, Jinchan Home Support

Response from JinchanhomeAug 3, 2026

Hi Lisa, We’re very sorry that the two sets of curtains you received were noticeably different in color. We completely understand that two sets of the same item should match, and this is not the quality standard we aim to provide. Thank you for returning them. Once the package is received and processed, we will issue your refund promptly. We have also shared this issue with our quality-control team for further review. Best, Jinchan Home Support

Response from JinchanhomeJul 3, 2026

Hi Trina, We're very sorry to hear about your experience. We take your feedback seriously and would like the opportunity to resolve this for you. We've reached out to you directly by email to better understand the issue and find a solution as quickly as possible. Please check your inbox (and spam folder, just in case) and reply with more details. Our support team is committed to making this right. Thank you for giving us the opportunity to help. — Jinchan Home Support