JinchanhomeReviews of jinchanhome.com

Response from JinchanhomeAug 3, 2026

Hi M R, We’re very sorry to hear that the items did not match your expectations or the product photos. This is not the experience we want for our customers. We would appreciate the opportunity to look into this and make it right. Please reply to our email with a few photos of the items you received, or contact us at [email protected] with your order information. Our team will assist you with an appropriate solution, such as a replacement or return. Best, Jinchan Home Support

Response from JinchanhomeAug 3, 2026

Hi Lisa, We’re very sorry that the two sets of curtains you received were noticeably different in color. We completely understand that two sets of the same item should match, and this is not the quality standard we aim to provide. Thank you for returning them. Once the package is received and processed, we will issue your refund promptly. We have also shared this issue with our quality-control team for further review. Best, Jinchan Home Support

Response from JinchanhomeJul 3, 2026

Hi Trina, We're very sorry to hear about your experience. We take your feedback seriously and would like the opportunity to resolve this for you. We've reached out to you directly by email to better understand the issue and find a solution as quickly as possible. Please check your inbox (and spam folder, just in case) and reply with more details. Our support team is committed to making this right. Thank you for giving us the opportunity to help. — Jinchan Home Support

Response from JinchanhomeFeb 13, 2026

Hi, we have responded to your email regarding the shipping issue. We sincerely apologize that your message was not replied to in a timely manner due to an internal oversight from our team. That delay in communication is absolutely our responsibility, and we’re very sorry for the frustration it caused. Please kindly check your inbox (and spam folder just in case) for our latest reply. If you don’t see it, feel free to send us a direct message with your order number and we will follow up immediately. Thank you for your patience — we truly appreciate it. — Jinchan Home Support

Response from JinchanhomeFeb 6, 2026

Hi Sharon, We’re truly sorry to hear that the curtains didn’t meet your expectations. If you’re not satisfied with the material or overall quality, please don’t worry — we do offer a 30-day return policy. You’re welcome to return the product within 30 days of delivery for a refund. We’ve also reached out to you directly to help resolve this as quickly as possible. If you haven’t seen our message yet, it may have gone to your spam folder — please feel free to contact us again, and our support team will be happy to assist. Thank you for sharing your feedback. We value every customer’s experience and will continue improving our products and descriptions. — Jinchan Home Support