JFK Moving CompanyReviews of jfkmoving.com

Horrid. Scary.

I never really write reviews, but here's my second--because this experience was just that disappointing. I only had a small bedroom's worth of items, and the move was just 8 miles away with zero traffic, yet it somehow took over 3 hours. The movers worked extremely slowly--it felt like they were deliberately dragging things out to stretch the time. They even started the clock before the second mover arrived, which didn't feel fair. One of the movers touched me around my waist without permission, which made me really uncomfortable--especially since I was alone with him at the time. The second mover barely spoke English, so I couldn't effectively communicate or raise any concerns during the move. The biggest item I had was a queen bed--I don't even own a couch or anything particularly bulky--so the amount of time they took just didn't add up. One of them also seemed very inexperienced. I tipped them well out of courtesy, but looking back, I regret it. They broke a few hangers, stained the door and door frame (which I can live with), but more frustratingly, they broke both of my bedside tables. Maybe I just got unlucky, but overall, I felt disappointed, uncomfortable, and taken advantage of. I'll never use their service again.

Horrible they broke my tv took it from me and haven’t heard from anyone

They broke my tv and won’t reply to me and don’t want to replace it

The movers arrived late. One of the 3 workers immediately laid down when they arrived and played on his phone. They ran out of tape and shrink wrap, they asked me if I had any, I only had tape. Their office called and apologized and said they are sending someone to drop off tape and shrink wrap. I ask how long this will take, he said it won’t be long, we waited for over 1 hour and 30 minutes. The workers were not careful with our furniture and damaged a few items, despite me asking them multiple times. The main worker would repeat it after me asking them to be careful in a disrespectful and condescending way. One item in particular, side table, was rolled up a staircase and over nails as there were exposed nails due to no carpet , these nails damaged the side table. When I pointed this out to the main worker he said he will deduct 30 minutes from the time to basically cover the expense to fix it, I said that won’t nearly cover the damage. They scratched and marked our newly painted walls, I get they are moving big items and this is expected but after asking them multiple times they clearly didn’t care. They also leave the cling wrap on after they place items down, you only see the damage once you remove the cling wrap. I brought this up to the main worker, he gets anger and tells me that I’m refusing to pay, I asked to speak with a manager to see how this will be handled. The manager said I can get it fixed and they will reimburse me, I asked for that in writing, I never got it. The claim form I was sent wants me to acknowledge that they will pay $0.60 per lb of the items weight for the repair, this was not close the covering the damage, I did not sign. Then when it was time to pay I was over charged, I had to explain to them I already paid a deposit and that needs to come out… one of the workers also sat down on the sidewalk in front of the house and was throwing up… more time wasted…. Nothing was taken off the final payment for this. Multiple times I was threatened with them calling the police and law suits if I never paid, I mentioned to them I was not refusing, I just want to make sure my damage is paid for. This move was on 10/29 and I have not heard anything back. Worst moving experience, I will never use this company again.

Everything. Requested Flat bed truck. Received Box Truck. Had to be turned away without using your services. Tremendous inconvenience caused by this error. Till today I haven't received the advance of $50 that I paid.

On 8/10/24, JFK Movers moved me into my new home, which had brand new floors. They damaged a valuable piece of vintage furniture, as well as my floors. Before the move began, I specifically asked about full-value coverage due to the value of some of my belongings. In violation of the guidelines set forth by the Surface Transportation Board, I was told they DID NOT OFFER full-value coverage by the foreman, Miguel. The furniture: JFK offered to take my vintage teak buffet and restore the damage. What they returned was a completely different color (this is part of a matching set), and improperly finished. The espresso finish remained tacky because the wood had not been prepared properly, and it had not been sealed. It came off at the slightest touch. They picked it back up to strip it and restore it to its original finish, but have had the piece over a month. I'm not sure what "professional" furniture shop they are using, but it looked to have been applied by a complete amateur. After having my buffet for another month (today is 10/27), they refuse to give me a return date. They have invited me to take legal action or accept the .60/lb payout, which I would have been happy to do, had I known how poorly they would treat this valuable piece. I simply would like it returned in its original condition in a timely fashion. The floors: After a representative acknowledging the scratches and attempted to use some wipes to remove them from the floors, he said they would treat the entire floors to resolve the issue. They now claim the scratches were pre-existing and that they are not visible. I am including photos for reference. They clearly gouged the floor while moving the buffet. I would like compensation in order to repair the floors. This has been an unnecessarily drawn-out and difficult experience, with a complete lack of customer support/service. DO NOT USE THIS COMPANY.

I was told when scheduling workers they would show up between 2pm-5pm. I have confirmation of text messages. Workers did not show until 7pm, 2 hours after the expected window time, the storage I was taking my items to closed at 9pm so I only had the workers for a short time. This is by no means the fault of the workers as they did what they can do in the short amount of time. This is all on poor scheduling. If your workers are stuck on a job it’s the responsibility of the office to contact the customer to discuss rescheduling, but when I communicated this to the office they said I should have called to reschedule. Why should your customer reschedule, when they don’t know the schedule of the workers. When the workers arrived they looked exhausted. I had to assist where I can to help move things faster and safer as I didn’t want my personal items to break if they dropped anything due to exhaustions. Scheduling needs to be better. 1 star due to poor scheduling and lack of communication from the front office not because of the workers. Workers did what the could do.