Jewelry OutletReviews of jewelry-outlet.com

Response from Jewelry OutletDec 22, 2021

Hi Shawn, Your order was cancelled and refunded since the item you had ordered was already sold out at the time of shipment. This usually only happens during the holiday season to almost every large online retailer when there is a high-volume of orders, and especially since we have thousands of items it takes some time for the online inventory to fully update after each order. The order cancellation email you received also included the reason: Items unavailable. And, that is why your order was refunded. Thank you for your valuable feedback! Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletDec 1, 2021

Hi Dindo, As you can see on your UPS Tracking page, you placed your order on November 23, 2021 at 5:19 PM, and we shipped your order on November 24, 2021 at 5:50 AM. However, UPS did experience a delay with this shipment and the current estimated delivery date on your UPS tracking page is December 1, 2021 (today). We have also previously replied to one of your emails with more details: ----------------------------------------------- Hi Fernando, I can completely understand your frustration especially since you paid extra for shipping so that you can receive your order before your wife's birthday. We shipped your package on-time from our side using the same UPS shipping label you paid extra for. I just refunded the $22.25 extra you paid for faster shipping as a courtesy since we value you as our customer. But please try to understand that once we hand over a package to UPS, it is no longer in our possession and is in control of UPS who will be delivering it to you. It is actually very unusual for them to experience shipping delays this early in the holiday season but since UPS is a separate company, there isn't much else we can do from our side to help them speed up their operations. Also, if you are thinking about getting your wife something else for her birthday now, you can always return these earrings back to us within 30 days after UPS finally delivers them to you for a full refund. But again, since the package is with UPS right now, we have to wait for them to deliver it to you first. Warm regards, Customer Success Team Jewelry Outlet ----------------------------------------------- Thank you for your valuable feedback.

Response from Jewelry OutletMay 19, 2021

Hi Milihka, We have one of the best return policies in the diamond jewelry industry. We give you 30 days to return any item, no questions asked! UPS Tracking # 1Z5X548Y4294878427 We appreciate you shipping the item back in a timely manner using the free shipping label we sent you, but UPS has not delivered the package back to us yet, once it is delivered to our office (most likely today) it will be inspected and you can expect the refund to be processed within 2-5 business days as instructed in your return approval form which was sent to you along with the return shipping label. Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletJan 12, 2021

Hi Bruce, Please take another look at the Returns Form that was attached with the Return Shipping Label in the same email that you received on January 7, 2021. It will clearly show that since you received an incorrect item, we already waived the restocking fee and that your refund will be going back to your original payment method once we receive this item back. It is completely understandable if you missed that part on that form before writing this review, mistakes can happen. One of our shipping staff also made a mistake when they shipped the incorrect item. That is why we have already waived the restocking fee, we have already paid for the return shipping label, and are waiting for you to send the item back to us so that we can process the refund back to your Klarna account. Warm regards, Jewelry Outlet Team

Response from Jewelry OutletNov 15, 2020

Hi Desire, We shipped your order on November 6, 2020 and it looks like it was delivered on November 10, 2020 and since we only sell real jewelry, we require all USPS and UPS delivery drivers to obtain a signature from the customers before physically handing over the package, they don’t just leave the package in your mailbox or outside your door, you or someone in your household has to signed for it and based on the USPS Proof of Delivery, someone with the same last name as yours signed for this package. USPS Tracking # 420122069302120207600010987229 But, you reached out to us a couple of days ago and you informed us that you never received the package ( and we believe you ) since it is possible that the USPS delivery driver made a mistake. And thankfully, your shipment was insured via Route Shipping Protection and we gave you clear instructions on how you can file a claim and get your refund. We were also informed by Route Shipping Protection that you just filed your claim (today) and that it is currently ‘In Review’. Please note that giving us a bad review here will not speed up this process, you will be getting the refund via your shipping insurance claim as soon as Route Shipping Protection approves it which usually just takes 1-3 business days. Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletNov 15, 2020

Hi Cavin, I see that your order is from 6 months ago, did your size change? We shipped your ring on May 6, 2020 in exactly the size that you selected at the time you placed the order. We can only resize a ring for free once before we ship it. We can resize your ring again but the cost will also include shipping charges ( http://jewels.me/resize ). Or, since your ring is made in real white gold, you can also get it resized at any of your local jewelers to avoid any shipping fees. Warm regards, Customer Success Team Jewelry Outlet