Jewelry OutletReviews of jewelry-outlet.com

Response from Jewelry OutletSep 30, 2022

Hi Donnella, We sincerely apologize if your order was delivered to you in a damaged state. But you have nothing to worry about since your order is still within the 30 days return window, so you can definitely return it for a full refund, no reason required. Simply visit this link to start the return process and to request your free return shipping label: https://returns.jewelry-outlet.com/ If you might have any further questions, please feel free to reach out to us directly: https://jewelry-outlet.com/pages/support Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletAug 11, 2022

Hi Kerry, Don't worry, I see that you are making a very simple mistake. Our Returns Portal does NOT ask for a Zipcode, so you are likely entering your Zipcode in the Email field by mistake. That is the reason why our system is not recognizing your order. We give everyone 30 days to return any item for a full refund, no reason required! You still have till September 2, 2022 to return your order to us. Please follow these very simple steps: Step 1: Simply visit this link: https://returns.jewelry-outlet.com/ or the shortlink jewels.me/returns (either link will take you to our Returns Portal). Step 2: Enter your Order # in the Order Number field and your Email Address (the one you entered at the time you placed this order) in the Email field. Step 3: Click the Find Your Order button and it will start the return process and request your free return shipping label. If you might have any further questions or need further assistance in using our returns portal then please feel free to reach out to us: https://jewelry-outlet.com/pages/support

Response from Jewelry OutletMar 28, 2022

Hi Miriam, You submitted a return request on March 26th at 2:16 AM and your request was approved the same day at 10:08 AM and a copy of your free return shipping label was also emailed to you at 11:33 AM on March 26th. Please check your emails from that day and make sure to check your spam folder in case these emails ended up there. We have been waiting for you to return this item using your free return shipping label so that we can proceed with the exchange. Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletMar 7, 2022

Hi Dahiana, We completely understand that it can sometimes be a little difficult to purchase certain types of jewelry online since you cannot see it or feel it in your hands beforehand to get an exact idea of its size. That is why we give everyone 30 days to return any item, no questions asked! If you would like to return your order for a full refund within 30 days of your order date, simply visit this link to get started: https://returns.jewelry-outlet.com/ We always take care of our customers! Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletFeb 28, 2022

Hi Yarelis, We completely understand that it can sometimes be a little difficult to purchase certain types of jewelry online since you cannot see it or feel it in your hands beforehand. That is why we give everyone 30 days to return any item, no questions asked! If you would like to return your order for a full refund within 30 days of your order date, simply visit this link to get started: https://returns.jewelry-outlet.com/ We always take care of our customers! Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletFeb 17, 2022

Hi Louis, You emailed us yesterday at 10:30 AM and we responded to you in less than 25 minutes at 10:54 AM. Please check your emails from yesterday for our detailed response. We understand that UPS has been giving you a run around with your shipment but based on the tracking information it seems like they are finally about to make a second attempt to deliver your package to you tomorrow since you were not home to sign for this package on their first delivery attempt. Kind regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletFeb 16, 2022

Hi Richard, We sincerely apologize if you received an item with missing stones. They likely got loose during the shipping process since all items are thoroughly inspected before they are shipped. But, you have nothing to worry about. We give everyone 30 days to return any item, no questions asked! Simply visit this link to start the return process for a full refund or exchange: https://returns.jewelry-outlet.com/ Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletJan 11, 2022

Hi Lydia, Thank you so much for your review! Both the chain and charm you ordered had the exact size dimensions listed in the description sections of their product pages: Charm Length: 10 mm ( .39 inches ) Charm Width: 12 mm (.47 inches ) Chain Length: 18 inches Chain Width: 1.5 mm but maybe you did not notice these details on their product pages before you added these items in your shopping cart? Regardless, we completely understand that sometimes it can be a little difficult to shop for certain types of items online since you cannot see or hold them in your hands beforehand. That is why we offer one of the most generous return policy in the diamond jewelry industry. We give all of our customers 30 days to return any item, no questions asked! Also, we have some of the lowest prices anywhere for real diamond jewelry! The charm that you purchased has 100% natural diamonds set in 10K gold for only $98.59. Although, I do see that you also paid extra for faster shipping before Christmas, but that was paid directly to UPS and not us :) If you are unhappy with your purchase for any reason at all, simply visit this link to start the return process: https://jewels.me/return Thank you so much for being our valued customer! Warm regards, Customer Success Team Jewelry Outlet