Jewellery With LoveReviews of jewellerywithlove.com

Response from Jewellery With LoveSep 10, 2026

Hi Benny, Thank you for taking the time to leave your feedback. We’re pleased to hear that everything else with your order was fine, but we’re sorry the jewellery felt smaller than you expected when it arrived. We do our best to give as accurate an impression as possible online, including using images of models wearing the jewellery so customers can better judge the proportions, overall look and size before ordering. That said, we completely understand that pieces can sometimes feel different once seen in person. We really appreciate your feedback, Benny, and thank you for choosing Jewellery With Love.

Response from Jewellery With LoveSep 1, 2026

Thank you so much for your feedback, Diane and for taking the time to share your thoughts with us. We completely understand how important the personal touches are, especially when a piece is meant to be a special gift. When it comes to engraving, the size of the text is naturally influenced by the length of the message chosen. A longer personalised message means the text needs to be smaller to fit beautifully within the engraving area. It is something we love to mention to customers as a helpful tip because a shorter message can really make the engraving stand out and shine. We are also a little surprised to hear the presentation box felt disappointing as it is genuinely one of the things our customers tell us they love most. We do of course appreciate that everyone has their own taste and your idea about a choice of colours is really lovely feedback that we will be passing on to our team. We truly hope you and the recipient are enjoying the jewellery itself and we would love to welcome you back to Jewellery With Love! 💛 ✨

Response from Jewellery With LoveAug 3, 2026

Thank you for your review, Wayne and we are glad to hear you loved the gift box and that your delivery was excellent! We are sorry to hear the piece was smaller than you expected. All of our dimensions are listed on each product page so customers can check the sizing before purchasing and we would always encourage this to make sure every piece is exactly right. That said we completely understand that jewellery can sometimes look different in person compared to online and we appreciate you flagging this. If you would like to discuss your order further our customer care team would be happy to help and we would love to turn this into a five star experience for you. Please do not hesitate to get in touch. Thank you for choosing Jewellery With Love! 💛

Response from Jewellery With LoveMay 23, 2026

Hi Bessie, Thank you for taking the time to share your feedback — we're truly sorry your experience hasn't matched the standard we hold ourselves to. You're absolutely right that five business days was the promise, and we understand how frustrating it is to be chasing a package that hasn't arrived on time — especially after receiving a delivery satisfaction email before it had even reached you. We can see why that would cause concern. To give you some context: your order was placed on a Saturday, which means fulfilment didn't begin until the following Monday. Counting from there, Friday was indeed the fifth business day — however, this week's Memorial Day federal holiday caused an additional delay with USPS that pushed delivery into the following week on Tuesday. This is something we should have communicated proactively, and we sincerely apologise that we didn't. We know that doesn't make the wait any less frustrating, and we're sorry the experience has fallen short. We hope that when your order does arrive, the jewelry itself exceeds your expectations — and if there's anything at all we can do in the meantime, please don't hesitate to reach out to us directly at [email protected]. Warm regards, Team JWL