Jewellery With LoveReviews of jewellerywithlove.com

Response from Jewellery With LoveAug 27, 2026

Guten Tag Sergej, vielen Dank für Ihr Feedback und es tut uns leid, dass die Zustellung zunächst nicht reibungslos verlaufen ist. Wir standen während des gesamten Vorgangs in regelmäßigem Kontakt mit Ihnen und haben gemeinsam nach einer guten Lösung gesucht. Der nicht erfolgreiche Zustellversuch am Freitag hing damit zusammen, dass die Sendung aufgrund ihres Wertes nur gegen persönliche Unterschrift übergeben werden konnte. Wir freuen uns sehr, dass Sie Ihre Bestellung inzwischen vollständig erhalten haben. Als Zeichen unserer Wertschätzung und als Entschuldigung für die entstandenen Unannehmlichkeiten haben wir zusätzlich 25 € als Kulanzerstattung ausgezahlt. Wir hoffen sehr, dass Sie und Ihre Frau nun viel Freude an dem Schmuck haben und dass wir trotz der anfänglichen Lieferschwierigkeiten am Ende gemeinsam eine zufriedenstellende Lösung finden konnten. Herzliche Grüße Ihr Jewellery With Love Team

Response from Jewellery With LoveAug 27, 2026

Hi Tony, We are truly sorry to read your review and we completely understand your disappointment, particularly given that this was a gift for your wife's birthday. Having looked into your order we can confirm that our fulfilment team did make a mistake and failed to include the gift bag, tissue and polishing cloth you had paid for. This was entirely our error and we sincerely apologise. We reached out to you directly via email to make this right and as a result we have issued a full refund for the missing items as well as an additional goodwill refund as an apology for the inconvenience caused and for the timing falling on such an important occasion. We hope that aside from our fulfilment error you and your wife were delighted with the jewellery set itself. We put so much care into every piece here at Jewellery With Love and we are sorry that our mistake overshadowed what should have been a special moment. Jewellery With Love

Response from Jewellery With LoveJul 27, 2026

Thank you for updating your review. We are genuinely sorry to hear about the reaction you experienced and take concerns about our jewellery materials seriously. For clarity, our birthstone sets are made from 925 sterling silver and finished with rhodium plating. The birthstones used in these sets are crystals representing the relevant birth month and are not advertised as natural emeralds or other natural precious gemstones, this clear in the title, description and price. We also do not source these sets from Temu. We requested further information solely so that we could identify the order, inspect the particular item and investigate your concerns properly. As the set was received as a gift, we would be able to trace it using the purchaser’s name, order number or email address. Unfortunately, none of these details have been provided, so we currently have no way to identify the item concerned. We remain ready to investigate and arrange for the jewellery to be examined if you or the person who purchased the gift contacts our customer care team with the order details. Jewellery With Love Customer Care -------- Thank you for your feedback. We take all reviews seriously and we would like to respond to each of your points directly and factually. All of our jewellery is made from genuine 925 sterling silver, the internationally recognised standard for sterling silver. This is clearly stated across our product listings and is something we stand behind completely. Our pieces are absolutely not sourced from Temu or any equivalent supplier and we would firmly reject that claim. We carry out our own nickel testing on our jewellery and we are completely confident in our results. We would actively encourage you to have your piece independently tested for nickel at any reputable jewellery testing facility. We are fully confident you will find nothing. That offer stands. Rhodium plating is a premium finishing process used by some of the most respected jewellery brands in the world. It is applied to enhance durability, add a bright finish and protect against tarnishing. It is an upgrade, not a cover up. Regarding your ear reaction, we are of course sorry to hear this happened. However ear bleeding can very commonly occur with pierced earrings for a number of reasons entirely unrelated to the metal, including a new or healing piercing, wearing earrings for extended periods or simply the physical nature of pierced jewellery. Sensitivity can also occur with rhodium plating in rare cases even where the base metal is genuine sterling silver. Neither of these indicates the presence of nickel. On the gemstone point, our birthstone sets feature high quality crystals representing each birthstone. We do not claim these are natural precious stones and this is reflected in our product descriptions and our pricing. Finally we would like to note that we have been unable to locate any order associated with your account. We have already reached out requesting your order details so that we can verify your purchase and investigate your experience properly. Without this we are not currently able to confirm that you are a customer of Jewellery With Love. We would welcome you to get in touch with our customer care team directly. Jewellery With Love

Response from Jewellery With LoveJul 22, 2026

Thank you for taking the time to share your feedback and we are sorry to hear that you are disappointed with how your necklace has worn over time. Gold Vermeil jewellery is a layer of real gold applied over a sterling silver base and as with all gold plated pieces, the gold layer will naturally fade with wear over time, particularly with regular contact from skin, perfume, lotions and moisture. This is the nature of the material rather than a fault with the piece itself. We do have a full jewellery care guide on our website which outlines how to best look after and prolong the life of gold vermeil pieces and we would always recommend customers review this when purchasing. We understand how much this necklace means to you emotionally and we are sorry it is no longer looking its best. If you would like to reach out to our customer care team directly we would be happy to discuss the options available to you. Thank you for choosing Jewellery With Love and we hope we can help find a resolution for you. 💛

Response from Jewellery With LoveJun 23, 2026

Dear Mrs Gilligan, Thank you for taking the time to get in touch, and we're genuinely sorry to hear about this frustrating experience, however we believe this review may have been left for us in error. Looking at our records, your most recent order with Jewellery With Love was on 31st May 2025, and we have four orders from you in total, all of which were dispatched and delivered within a maximum of two business days using our standard 24-hour shipping service. We have no record of any recent order, complaint, or PayPal dispute on our system. Unfortunately, there are a few companies operating online with names very similar to ours that are not associated with Jewellery With Love in any way. It sounds very likely that your recent order was placed with one of them. We'd be incredibly grateful if you could double-check your order confirmation email and the sender details, as we'd hate for our long-standing relationship with you to be impacted by a mix-up. Once confirmed, we'd really appreciate it if you could kindly remove or amend this review. In the meantime, please don't hesitate to email us at [email protected] and we'll happily help in any way we can. Warm wishes, The Jewellery With Love Team 💛

Response from Jewellery With LoveJun 9, 2026

Dear Юро, Thank you for your review. We are truly sorry to hear about the delivery issue with your order from Jewellery With Love. After checking the tracking details, it appears there was a problem with the delivery address, as the parcel could not be delivered successfully and is now being returned back to us. We completely understand how disappointing this must be, especially when ordering a personalised jewellery gift. Our customer care team has contacted you directly so we can resolve this as quickly as possible. We will be happy to either resend the jewellery order to a new and correct address or arrange a refund once we have your confirmation. We are sorry again for the inconvenience and appreciate the opportunity to make this right. Kind regards, Jewellery With Love