Maddie K.
Do Not Trust This Store – Dresses Misrepresented & No Refund
I ordered two dresses from Jewelclues for a wedding and was genuinely excited to support a small business. Unfortunately, the experience was deeply disappointing on every level. I have never experienced ANYTHING like this... The dresses I received were DRASTICALLY different from what was advertised on their website. Everything from the color, to the fabric, to the details of the design. The fit of both was so poor that even a tailor couldn’t salvaged them. I contacted customer service and provided clear photo evidence showing all the discrepancies. Rather than acknowledging any of the issues, they hid behind their return policy, which only offers store credit and a 50% restocking fee—even for items that were clearly misrepresented and defective. They repeatedly ignored the core issue: I didn’t receive what was promised. Their customer service responses were dismissive, robotic, and clearly designed to shut down any accountability. I also discovered you can’t leave a public review on their website—they gate them via email to suppress negative feedback. I’m currently in the process of filing a chargeback with my credit card company to get a refund, since Jewelclues refuses to do the right thing. Please do yourself a favor and avoid this store. The dresses are not what they appear online, and if something goes wrong, you’ll be left with a product you can’t use, hundreds of dollars lost, and zero support. I have never had any experience like this before and I'm deeply disappointed as someone who loves to support small businesses. On paper, they seem like an amazing option but it seems like I'm not the only one that's been scammed by this store.
Response from JewelcluesSep 14, 2025
Dear Maddie K, We’re genuinely sorry that your experience didn’t meet your expectations. It’s important to note that the same style was ordered in two different standard sizes rather than a custom fit. While we make every effort to ensure accurate sizing, some styles may fit differently on different body types without a custom order. When you shared concerns, we promptly issued a prepaid return label with no questions asked to make the process simple. Instead of returning the items, a chargeback was initiated, which was reviewed and resolved in our favor by the bank. We take pride in the quality and accuracy of our listings and in supporting our customers at every step. Feedback like yours helps us continually improve, and we remain committed to providing clear information, quality products, and attentive service. Sincerely, The Jewelclues Team