JetsetterReviews of jetsetter.com

I booked a boutique hotel in Charleston based on the information provided by Jetsetter. The hotel was nothing like the ad. It was under renovation and only had small rooms and extremely small baths. The details you expect from a nicer accommodation were all lacking. Cheap wine and plastic cups was the 5:00 wine and cheese event. No signs for checkin produced a confusing initial experience. Thin covers and no extra blanket made for a cold night. I think you get the idea. Jetsetter did not check out this property and sold me something much less that I expected.

Awarding one star was the only option available to post a review, otherwise no stars would be my choice. Jetsetter is not available over the weekend and evening hours should you need to reach them. In my case Jetsetter did not update a travel date with our hotel as assured over the phone. When we arrived at our hotel we had no reservation on record and Jetsetter was not available to address this issue. We made these plans through Trip Advisor initially and learned the hard (and expensive) way that they then facilitate through Jetsetter. Neither one will take responsibility or remediate but rather pass off a problem to the other in a loop. Neither Trip Advisor or Jetsetter intermediates with the hotel on our behalf and since my credit card was charged the day of booking and the bill has long since been paid I have no means to dispute the charge . I will not be using Trip Advisor or Jetsetter for any of my future trips. - Kim Tyssowski

This is the worst company I have ever had the displeasure of doing business with. After being a long time customer of both Jetsetter and Giltgroup, they have now lost all of my respect and business. I purchased a hotel reservation from Jetsetter a few days ago, and when I received confirmation, I realized that I had accidentally entered in the wrong date (or their system screwed it up... can't be sure). I called them right back to fix the problem (this is less than 24 hours after the purchase). When I speak with them, I am informed that my purchase is not refundable and that they can't change the dates. Of course I am very upset by this information and request to speak with a manager. Not surprisingly, the manager is "busy" and can't take my call, but would be happy to call me back later. At this point, I am very stressed, as we had already booked our flight, and need to get our vacation figured out immediately. I let them know this, and they assure me I will get a call back that day. Stupidly, I believed them... The next day when I had still not received a call back, I called them again. They gave me the same information as before, and said that the manager was "busy" again. All the while the people I spoke with at this company were rude and disrespectful to me. I let them know that if I don't get the situation resolved immediately, I will cancel the charges. This got their attention, and they let me know that they would see what they can do. A few hours later, I get an email letting me know that I can change the dates of my trip, but can't get a refund of the extra day that I had accidentally booked. This is still not good enough for me, and I am in the process of canceling the charges with my credit card company. Apparently, Jetsetter has never learned that the customer is always right. All they had to do was make a small change to my trip, and everything would have been fine. Now I have lost many hours of my valuable time in dealing with this, and they have lost a customer.

I am very dissatisfied with my first (and now only) experience with Jetsetter. I booked a hotel in New York though them for two nights at $249/night (without taxes and fees). When we arrived, a basic room was $214 and the next level up was $245 (as well as more expensive rooms). Despite having paid more, we were given the basic room since we had purchased “run of the house” from Jetsetter. Since Jetsetter acted as an intermediary between me and the hotel, I would have assumed they would also advocate for me. I assumed that the hotel would have knowledge of our higher payment and would offer us a equitable room. I assumed that Jetsetter, when this was brought to their attention, would have acknowledged the issue and worked with me to remediate it. It’s my fault - I assumed too much. That’s why I’ll book directly with a hotel or use a more customer focused service in the future - not Jetsetter. UPDATE after their reply Their public reply at this site does not match our previous correspondence. I've written to the new contact but assume nothing. Again, I was won't book with this company because my expectations are apparently unrealistic for this vendor.

Worst experience ever booking a hotel on JetSetter! As soon as I booked the hotel, I realized that the same hotel, much better room was available at the hotels site directly at a much cheaper rate. I tried to call JetSetter but their automated message stated that they work only form 10am - 06pm EST. The booking has to be cancelled before midnight becasue JetSetters policy stated that anything after midnight will incur one days cancellation fees. I emailed JetSetter and no luck. i called the hotel directly and they said since this room was booked using JetSetter, I could make modifications only through Jet Setter. The next day JetSetter responds that they cant do anything about the toom and cant modify and cant cancel. PLEASE DO NOT BOOK ANYTHING THROUGH JETSETTER!! PATHETIC SERVICE AND EVEN MORE PATHETIC CUSTOMER CARE!

Please be aware that this company buys discount bulk rates from hotels and makes money by charging you full price. They made $120 off of our 2-night hotel stay. You are better off booking directly!

Today we made à reservation for hotel crocks in Jacco (Costa rica). We reservaten for 4 personen 1 room for à price of uss 363. After we paid, we recieved à confirmation in which was mentioned that we had to pay an additionele fee of uss 90 per night for THE third and fourth person. We immediatly sent an email to jetsetters to cancel THE reservation because THE additional fee was nog mentioned during THE reservation. We recieved an answer that à cancelation is not possible and we are forced to pay THE additional fee. This organisation is Misleading its customers.

On Tuesday night, I booked a hotel for a two night stay for my family. There are three of us. When making my reservation, I selected my dates and selected 1 Room and 3 Guests from the drop-down menu. I was given a list of available rooms for 3 guests. I selected my room and made my payment. After having paid, I was led to a page that provided details for the room, including the following message: "Maximum Occupancy: 3 (Rates quoted are for 2 people. There is a cost to add an additional guest to this room; see policies below.)" Having selected "3 Guests" and been given various rooms and prices to choose from, I was under the impression that the prices would be for 3 guests. At no point in time before I paid for the room was I informed that the price was only for 2 people - usually if you select a room for 3 people, the price quoted is for 3. The payment page did not even contain a summary of the number of guests that my "subtotal" was for. Within ten minutes of my booking, I sent an email to customer service explaining the situation and to see what we could work out, as Jetsetter reservations are not cancellable and are non-refundable. Two days later I have yet to receive a response from them, and yet they were happy to take my money and charge my credit card within 5 hours of my booking. I have just gotten off the phone with Jetsetter, and they continue to refuse to do anything about it, as they have a no-cancellation policy. I now have to fork out an extra $46 + 17% tax per night. I understand the no-cancellation policy, but feel completely ripped off and deceived based on the number of people I booked the room for. Knowing that you are searching for a room for 3, there should at the very least be a warning before you book that you are paying only for two, and that the "grand total" quoted is not truly the grand total. This was my first time using Jetsetter and I really want to like the company, but based on the way I have been treated by them since my booking, it will certainly be my last time using it as well.