Jennifer G.
Poor quality
Poor quality, will never buy again from this company
Response from jessieswig.comJan 22, 2025
Hi dear, may I know your order number so that we can check it and help you solve the problem?

Welcome to Jessie's Wig, one of the best suppliers in high-quality human hair wigs.We have our own factory and have sold human wigs for almost 40 years. We aim to be your personal wig expert and are committed to providing our customers an unparalleled alternative hair shopping experience. We always want to bring beauty and confidence to customers around the world.And we also accept customization according to your special needs. We are trying our best to provide the best products with good price. Please feel free to buy our products and contact us if you have any questions.
jessieswig.com (jessieswig.com) has 542 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Jennifer G.
Poor quality, will never buy again from this company
Response from jessieswig.comJan 22, 2025
Hi dear, may I know your order number so that we can check it and help you solve the problem?
Chosen_Beauty
HORRIBLE WIG! I had wrote a positive review previously after my purchase because after taking it out the package and trying it on, omg so soft and beautiful, yes the curtain bang wig. So I’m back to write another review because I’ve only worn this wig 5 times and it tangles like shit, definitely has a lot of synthetic fibers in it, even feels like fake plastic. I never put anything on this wig, and I don’t wear more than 6 hours a day even less. Only worn 5 times and this wig is already raggedy. So disappointed. I really would like to know how everyone else’s wig is holding up. I’m sure I can’t be the only one, maybe no one has the energy to write a negative review update on their purchase or something .But I will NEVER again order from this company. This wig is so disgusting, worst wig I’ve ever bought in my life. 🤮 Update: 12/12/2024 NO I BOUGHT THE CURTAIN BANG WIG. I didn’t buy any ombre curly anything. Stop it. I know what I bought.
Response from jessieswig.comDec 12, 2024
Hi love, the hair that you ordered from us is ombre brown curly, it is not curtain bangs. we can promise the hair is 100% human hair, you also can do burn test. The synthetic or fiber hair will be melted with the black smoke as soon as you burning it. But the 100% Remy human hair will immediately catch fire, burn nearly instantly curling into a little ball, and smell like burning hair. And please comb the hair with wide tooth comb,and after washing the hair, let it air dry, usually if take care of the hair, it can last longer time. and i am sorry about the inconvenience, but all thing can be solved between our communication. Please feel free to leave your questions by emailing:[email protected], we will try our best to answer.
jennie T.
Scam! These folks are crooks. They steal your $ and have every excuse in the book as to why they can’t refund you.
Response from jessieswig.comOct 21, 2024
Hi, love, we already refunded you on Friday when you contacted us to cancel. We already sent you the screenshot, could you please check your email. I don't know why you said we can't refund you. we already refunded
Arnedra
Please don't do it. They sent me this top hat as a wig and gave me a time when I asked to return it. They have emailed me numerous times asking me to take down my review and never sent me a return slip to return the wig. I gave the wig away and asked them not to contact me anymore. If I can find a site to post pictures of the wig I will. They also owe me three other wigs and have not sent them yet.
Response from jessieswig.comSep 25, 2024
HI, love, from the first time you contact us for return, we have replied you several emails and said we can help you with teh return process and you can check the emails again, but you said you gave the wig away. We have a good exchange and return policy, we will always help our customers with it. And for the other order, we didn't ship it because the wigs are being made now. They just finished today and we will send you the videos to you to confirm
Hanna
I recently just ordered a glueless lace front blonde wig from Jessie’s wigs.. I received it within two weeks. Great wig!! Good quality, the only MAJOR downfall is they will take your credit card number. I wanted to go back and order another one. But when doing so, I noticed my credit card charges were rannn up $$. It was 9 random charges on my card near (550$ total) around the Flordia area where Jessie’s wigs is located, and I live no where near Flordia!! I do not trust Jessieswig.com no more!
Response from jessieswig.comSep 18, 2024
Hi, love, we are so happy that you like the wig, but we will never remove your money from your card and we don't have the right to do it. May I know your order number so that we can check it for you? We also feel very confused about what you said and we will finger it out.
Nicole W.
I’d give zero if I could. They lied about the product description and then refused a refund. I sent the ugly wig back and they lied and told PayPal I never sent it back. Do not buy from this company. They don’t speak English and are a scam
Response from jessieswig.comMay 15, 2024
Hi, dear, I don't know why you left this review. This is not the truth. We told you and paypal all the time that we would refund you once we receive the return package and we also sent you the screenshot of the messages we sent to paypal. After we checked with our US warehouse that the return package has been recieved, we already refunded you. You keep insulting our customer service staff which really hurt our feelings.
Missi W.
I placed an order on March 21st. I was able to message with someone about the purchase because I needed a small cap wig. However, once I made the purchase, I was unable to speak to anyone and my order remained unfulfilled. I finally spoke to someone in their chat who said oh yes we shipped, do you mind holding while I get the tracking. I waited and waited and waited. I never heard anything back again. So I asked for a refund. It took several days and without reason they kept 12.75 of my money. I have tried getting an explanation, as they didn't do a single thing but take my money. Now I want my 12.75 back as well. It's extremely upsetting because I had to pay extra for the small cap and yet I got nothing and once I did pay the customer service was pretty much completely cut off. So I was never able to talk to anyone. So, I am contacting my bank and filing a fraud report against them. I have copies of correspondence, chats, emails, and statuses of my account and from shop and so on. This is definitely a buyer beware. I am happy for all of those who have had a great experience but for me it has literally been a nightmare. So please beware of this company. If you search the photos of the wigs they are selling most of them are the exact same as other wig sites and even some other reputable places. For example, one of their wear to go wigs, I actually found on Shein, exact same pictures and models. There wasn't a single difference. I have this documentation as well. Anyway, always do image searches. If you see those pics on other websites selling the same products, odds are it's not legit. Wished, I had done this myself.
Response from jessieswig.comMay 6, 2024
HI, dear, once we received your order, we customized a small cap size asap for you. When it is finished. We sent you both emails and whatsapp messages, but we didn't get any response. You can check your emails and whatsapp. We also tried to call you, but still no one answered. Then we found you open a case about this order to cancel it. We already cancelled it and refunded you. I don't know why you still leave this review. We also have all the screenshots of our emails and messages
Melissa
Clearly fake reviews! This company is a scam. They send garbage wigs that look nothing like what you order. I ordered a straight bob blonde wig. Got a curly green tinged wig. Ordered a light brown to blonde balayage wig and got a muddy brown, hideous mess. Not even wearable. Truly disgusting wigs. Not wearable. They state they will refund you but that is a LIE! Refused refund. Had the nerve and audacity to offer a discount on next order. Oh please, there will NEVER be another order. Scam company. Lies, false advertising. In China, go figure! I emailed them THE DAY I got wigs and let them know. Their response is a LIE. I have never worn the wigs as they are TRASH. These people are liars and cons. $700 for two wigs that CANNOT be worn. Absolute garbage. Never worn. Tried to return DAY 1. I have been STUCK with this garbage because they DO NOT honor their word. Do not waste your money on this company. Look at their reviews off their website. It says it all. Jessie’s Wig and Wig Sis same people. Same garbage. Lies! Again, tried to return the day they arrived. Never worn. Gross wigs that are NOT wearable.
Response from jessieswig.comMar 11, 2024
Thanks so much for sharing us your feelings. But we really don't have curly green tinged bobo wigs. And the bobo wig you ordered is not a straight wig, it is a wig with a little waves. You can see it clearly on the website pictures. We customized wigs according to your needs. And for customized wigs, we cannot help you return or exchange. I hope you understand. And you have worn your wigs for a month and then you told us the color is not right. We also feel very confused. We really want to help you but we also have our return and exchange policy. I hope you understand. please feel free to contact us if you have any questions. Email : [email protected]